Information ecologies: using technology with heart
Information ecologies: using technology with heart
BT Technology Journal
Motivations for social networking at work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Facts or friends?: distinguishing informational and conversational questions in social Q&A sites
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What do people ask their social networks, and why?: a survey study of status message q&a behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Social capital on facebook: differentiating uses and users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Tie strength in question & answer on social network sites
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Perceptions of facebook's value as an information source
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using facebook after losing a job: differential benefits of strong and weak ties
Proceedings of the 2013 conference on Computer supported cooperative work
Characterizing and predicting postpartum depression from shared facebook data
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Help is on the way: patterns of responses to resource requests on facebook
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Research has identified a link between Facebook use and bridging social capital, which speaks to the informational resources provided by a diverse network of connections. In order to explicate the mechanism through which Facebook may help individuals mobilize these embedded informational and support resources, this study explores the role of bridging social capital, question type, and relational closeness on the perceived utility and satisfaction of information obtained through questions posed to one's network of Facebook Friends through the status update feature. Employing a mixed-method approach, we utilize survey data collected from a sample of non-academic university staff (N=666), as well as actual Facebook question examples and responses collected during a follow-up lab session from a subset of this sample (N=71). Results indicate that question-askers' bridging social capital positively predicts the utility of responses received on SNS, while useful responses are more likely to be received from weaker ties.