Follow the (slash) dot: effects of feedback on new members in an online community
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Talk to me: foundations for successful individual-group interactions in online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Changes in use and perception of facebook
Proceedings of the 2008 ACM conference on Computer supported cooperative work
What do people ask their social networks, and why?: a survey study of status message q&a behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Social capital on facebook: differentiating uses and users
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Predicting length of membership in online community "everything2" using feedback
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Technology-mediated contributions: editing behaviors among new wikipedians
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Perceptions of facebook's value as an information source
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Users and nonusers: interactions between levels of adoption and social capital
Proceedings of the 2013 conference on Computer supported cooperative work
Who wants to know?: question-asking and answering practices among facebook users
Proceedings of the 2013 conference on Computer supported cooperative work
Factors influencing the response rate in social question and answering behavior
Proceedings of the 2013 conference on Computer supported cooperative work
Social media question asking workshop
Proceedings of the 2013 conference on Computer supported cooperative work companion
Gender, topic, and audience response: an analysis of user-generated content on facebook
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Research suggests that social network sites can support social capital exchanges, which are often triggered by requests for assistance, such as seeking recommendations or asking for favors. Responsiveness to these requests for help is important to study because these interactions have the potential to affect users' overall satisfaction with the experience of using SNSs, signal social grooming functions that are an essential part of relationship maintenance, and affect social capital processes. In this paper, we study a corpus of public status updates posted to Facebook (N=7,466) in order to identify the pattern of responses to status updates that attempt to mobilize resources from the poster's Facebook network. Findings suggest that mobilization requests are treated differently than other kinds of posts; posts that attempt to mobilize help receive more comments than non-mobilization attempts. Additionally, responses occur more quickly and are shaped by the type of support requested (e.g., a recommendation vs. a favor). These findings help us better understand the role of help-seeking behaviors in the social capital conversion process as it unfolds via social media.