Learning to recommend helpful hotel reviews

  • Authors:
  • Michael P. O'Mahony;Barry Smyth

  • Affiliations:
  • University College Dublin, Dublin, Ireland;University College Dublin, Dublin, Ireland

  • Venue:
  • Proceedings of the third ACM conference on Recommender systems
  • Year:
  • 2009

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Abstract

User-generated reviews are a common and valuable source of product information, yet little attention has been paid as to how best to present them to end-users. In this paper, we describe a classification-based recommender system that is designed to recommend the most helpful reviews for a given product. We present a large-scale evaluation of our approach using TripAdvisor hotel reviews, and we show that our approach is capable of suggesting superior reviews compared to a number of alternative recommendation benchmarks.