GroupLens: an open architecture for collaborative filtering of netnews
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
City of bits: space, place, and the infobahn
City of bits: space, place, and the infobahn
Explaining collaborative filtering recommendations
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
MovieLens unplugged: experiences with an occasionally connected recommender system
Proceedings of the 8th international conference on Intelligent user interfaces
Is seeing believing?: how recommender system interfaces affect users' opinions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Communications of the ACM - The Blogosphere
Motivating participation by displaying the value of contribution
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A face(book) in the crowd: social Searching vs. social browsing
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Music sharing as a computer supported collaborative application
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Case amazon: ratings and reviews as part of recommendations
Proceedings of the 2007 ACM conference on Recommender systems
Influences on tag choices in del.icio.us
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Gather customer concerns from online product reviews - A text summarization approach
Expert Systems with Applications: An International Journal
The Netflix prize, computer science outreach, and Japanese mobile phones
Communications of the ACM - A View of Parallel Computing
Learning to recommend helpful hotel reviews
Proceedings of the third ACM conference on Recommender systems
Beyond the stars: exploiting free-text user reviews to improve the accuracy of movie recommendations
Proceedings of the 1st international CIKM workshop on Topic-sentiment analysis for mass opinion
Netnography: Doing Ethnographic Research Online
Netnography: Doing Ethnographic Research Online
Beyond accuracy: evaluating recommender systems by coverage and serendipity
Proceedings of the fourth ACM conference on Recommender systems
Diversifying Product Review Rankings: Getting the Full Picture
WI-IAT '11 Proceedings of the 2011 IEEE/WIC/ACM International Conferences on Web Intelligence and Intelligent Agent Technology - Volume 01
Review recommendation: personalized prediction of the quality of online reviews
Proceedings of the 20th ACM international conference on Information and knowledge management
Building Successful Online Communities: Evidence-Based Social Design
Building Successful Online Communities: Evidence-Based Social Design
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Online review Web sites have enabled new interactions between companies and their customers. In this article we draw on interviews with users, reviewers, and establishments to explore how local review Web sites can change interactions around local places. Review Web sites such as Yelp and Tripadvisor allow customers to “previsit” establishments and areas of a city before an actual visit. The collection of a large numbers of user-generated reviews has also created a new genre of writing, with reviewers gaining considerable pleasure from passing on word of mouth and influencing others’ choices. Reviews also offer a new channel of communication between establishments, customers, and competitors. We discuss how review Web sites can be designed to cater for a broader range of interactions around reviews beyond a focus on recommendations.