An example-based mapping method for text categorization and retrieval
ACM Transactions on Information Systems (TOIS)
A trainable document summarizer
SIGIR '95 Proceedings of the 18th annual international ACM SIGIR conference on Research and development in information retrieval
Generating summaries of multiple news articles
SIGIR '95 Proceedings of the 18th annual international ACM SIGIR conference on Research and development in information retrieval
Automatic text structuring and summarization
Information Processing and Management: an International Journal - Special issue: methods and tools for the automatic construction of hypertext
From data mining to knowledge discovery: an overview
Advances in knowledge discovery and data mining
The use of MMR, diversity-based reranking for reordering documents and producing summaries
Proceedings of the 21st annual international ACM SIGIR conference on Research and development in information retrieval
New Methods in Automatic Extracting
Journal of the ACM (JACM)
Summarizing Similarities and Differences Among Related Documents
Information Retrieval
Generic text summarization using relevance measure and latent semantic analysis
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
Generic topic segmentation of document texts
Proceedings of the 24th annual international ACM SIGIR conference on Research and development in information retrieval
Data Warehousing, Data Mining, and Olap
Data Warehousing, Data Mining, and Olap
Data Mining Techniques: For Marketing, Sales, and Customer Support
Data Mining Techniques: For Marketing, Sales, and Customer Support
Feature Engineering for Text Classification
ICML '99 Proceedings of the Sixteenth International Conference on Machine Learning
Mining the peanut gallery: opinion extraction and semantic classification of product reviews
WWW '03 Proceedings of the 12th international conference on World Wide Web
TextTiling: segmenting text into multi-paragraph subtopic passages
Computational Linguistics
Advances in domain independent linear text segmentation
NAACL 2000 Proceedings of the 1st North American chapter of the Association for Computational Linguistics conference
Multidocument summarization: An added value to clustering in interactive retrieval
ACM Transactions on Information Systems (TOIS)
Mining and summarizing customer reviews
Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining
Visualization strategies and tools for enhancing customer relationship management
Communications of the ACM - Bioinformatics
ACL '99 Proceedings of the 37th annual meeting of the Association for Computational Linguistics on Computational Linguistics
Centroid-based summarization of multiple documents
Information Processing and Management: an International Journal
Text summarization using a trainable summarizer and latent semantic analysis
Information Processing and Management: an International Journal - Special issue: An Asian digital libraries perspective
Opinion observer: analyzing and comparing opinions on the Web
WWW '05 Proceedings of the 14th international conference on World Wide Web
Thumbs up or thumbs down?: semantic orientation applied to unsupervised classification of reviews
ACL '02 Proceedings of the 40th Annual Meeting on Association for Computational Linguistics
Data Mining: Concepts and Techniques
Data Mining: Concepts and Techniques
Automated text summarization and the SUMMARIST system
TIPSTER '98 Proceedings of a workshop on held at Baltimore, Maryland: October 13-15, 1998
Extracting product features and opinions from reviews
HLT '05 Proceedings of the conference on Human Language Technology and Empirical Methods in Natural Language Processing
The exploration of customer satisfaction model from a comprehensive perspective
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Using customer knowledge in designing electronic catalog
Expert Systems with Applications: An International Journal
Mining opinion features in customer reviews
AAAI'04 Proceedings of the 19th national conference on Artifical intelligence
The automatic creation of literature abstracts
IBM Journal of Research and Development
IEA/AIE'06 Proceedings of the 19th international conference on Advances in Applied Artificial Intelligence: industrial, Engineering and Other Applications of Applied Intelligent Systems
Pulse: mining customer opinions from free text
IDA'05 Proceedings of the 6th international conference on Advances in Intelligent Data Analysis
Identifying bloggers with marketing influence in the blogosphere
Proceedings of the 11th International Conference on Electronic Commerce
Opinion mining and summarization of reviews in web forums
Proceedings of the Third Annual ACM Bangalore Conference
Identifying influential reviewers for word-of-mouth marketing
Electronic Commerce Research and Applications
SMUC '10 Proceedings of the 2nd international workshop on Search and mining user-generated contents
Short communication: A novel sentence similarity measure for semantic-based expert systems
Expert Systems with Applications: An International Journal
Evaluation model of business intelligence for enterprise systems using fuzzy TOPSIS
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
On macro- and micro-level information in multiple documents and its influence on summarization
International Journal of Information Management: The Journal for Information Professionals
Discovering influencers for marketing in the blogosphere
Information Sciences: an International Journal
Proceedings of the 2012 Joint EDBT/ICDT Workshops
Selecting a characteristic set of reviews
Proceedings of the 18th ACM SIGKDD international conference on Knowledge discovery and data mining
Designing intelligent agents to support long-term partnership in two echelon e-Supply Networks
Expert Systems with Applications: An International Journal
Beyond Recommendations: Local Review Web Sites and Their Impact
ACM Transactions on Computer-Human Interaction (TOCHI)
Identifying helpful online reviews: A product designer's perspective
Computer-Aided Design
Summarising customer online reviews using a new text mining approach
International Journal of Business Information Systems
Hi-index | 12.06 |
Product reviews possess critical information regarding customers' concerns and their experience with the product. Such information is considered essential to firms' business intelligence which can be utilized for the purpose of conceptual design, personalization, product recommendation, better customer understanding, and finally attract more loyal customers. Previous studies of deriving useful information from customer reviews focused mainly on numerical and categorical data. Textual data have been somewhat ignored although they are deemed valuable. Existing methods of opinion mining in processing customer reviews concentrates on counting positive and negative comments of review writers, which is not enough to cover all important topics and concerns across different review articles. Instead, we propose an automatic summarization approach based on the analysis of review articles' internal topic structure to assemble customer concerns. Different from the existing summarization approaches centered on sentence ranking and clustering, our approach discovers and extracts salient topics from a set of online reviews and further ranks these topics. The final summary is then generated based on the ranked topics. The experimental study and evaluation show that the proposed approach outperforms the peer approaches, i.e. opinion mining and clustering-summarization, in terms of users' responsiveness and its ability to discover the most important topics.