Machine Learning
A Comparative Study on Feature Selection in Text Categorization
ICML '97 Proceedings of the Fourteenth International Conference on Machine Learning
Measuring praise and criticism: Inference of semantic orientation from association
ACM Transactions on Information Systems (TOIS)
Mining and summarizing customer reviews
Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining
Opinion observer: analyzing and comparing opinions on the Web
WWW '05 Proceedings of the 14th international conference on World Wide Web
A Linguistic Patterns Approach for Requirements Specification
EUROMICRO '06 Proceedings of the 32nd EUROMICRO Conference on Software Engineering and Advanced Applications
Determining the sentiment of opinions
COLING '04 Proceedings of the 20th international conference on Computational Linguistics
The utility of linguistic rules in opinion mining
SIGIR '07 Proceedings of the 30th annual international ACM SIGIR conference on Research and development in information retrieval
Show me the money!: deriving the pricing power of product features by mining consumer reviews
Proceedings of the 13th ACM SIGKDD international conference on Knowledge discovery and data mining
Needs-based analysis of online customer reviews
Proceedings of the ninth international conference on Electronic commerce
Automatic Quality Assessment of SRS Text by Means of a Decision-Tree-Based Text Classifier
QSIC '07 Proceedings of the Seventh International Conference on Quality Software
A holistic lexicon-based approach to opinion mining
WSDM '08 Proceedings of the 2008 International Conference on Web Search and Data Mining
Gather customer concerns from online product reviews - A text summarization approach
Expert Systems with Applications: An International Journal
An Automatic Elaborate Requirement Specification By Using Hierarchical Text Classification
CSSE '08 Proceedings of the 2008 International Conference on Computer Science and Software Engineering - Volume 01
AMAZING: A sentiment mining and retrieval system
Expert Systems with Applications: An International Journal
Faceted search and retrieval based on semantically annotated product family ontology
Proceedings of the WSDM '09 Workshop on Exploiting Semantic Annotations in Information Retrieval
Modeling and Predicting the Helpfulness of Online Reviews
ICDM '08 Proceedings of the 2008 Eighth IEEE International Conference on Data Mining
'Helpfulness' in online communities: a measure of message quality
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How opinions are received by online communities: a case study on amazon.com helpfulness votes
Proceedings of the 18th international conference on World wide web
Expert Systems with Applications: An International Journal
ICML '09 Proceedings of the 26th Annual International Conference on Machine Learning
Entity discovery and assignment for opinion mining applications
Proceedings of the 15th ACM SIGKDD international conference on Knowledge discovery and data mining
Mining opinion features in customer reviews
AAAI'04 Proceedings of the 19th national conference on Artifical intelligence
Extracting Software Functional Requirements from Free Text Documents
ICIMT '09 Proceedings of the 2009 International Conference on Information and Multimedia Technology
Corpus building for corporate knowledge discovery and management: a case study of manufacturing
KES'07/WIRN'07 Proceedings of the 11th international conference, KES 2007 and XVII Italian workshop on neural networks conference on Knowledge-based intelligent information and engineering systems: Part I
A quality-aware model for sales prediction using reviews
Proceedings of the 19th international conference on World wide web
Quality evaluation of product reviews using an information quality framework
Decision Support Systems
A novel approach for recommending ranked user-generated reviews
AI'10 Proceedings of the 23rd Canadian conference on Advances in Artificial Intelligence
Hi-index | 0.00 |
Large amounts of online reviews, the valuable voice of the customer, benefit consumers and product designers. Identifying and analyzing helpful reviews efficiently and accurately to satisfy both current and potential customers' needs have become a critical challenge for market-driven product design. Existing evaluation methods only use the review voting ratios given by customers to measure helpfulness. Due to the issues such as viewpoints of interest, technical proficiency and domain knowledge involved, it may mislead designers in identifying those truly valuable and insightful opinions from designers' perspective. Thus, in this study, we initiate our work to explore a possible approach that bridges the opinions expressed by consumers and the understanding gathered by designers in terms of how helpful these opinions are. Our ultimate research focus is on how to automatically evaluate the helpfulness of an online review from a designer's viewpoint entirely based on the review content itself. We start our work by first conducting an exploratory study to understand the fundamental question of what makes an online customer review helpful from product designers' viewpoint. Through our study, we propose four categories of features that reflect designers' concerns in judging review helpfulness. Based on our experiments, it reveals that discrepancy does exist between both online customer voting and designers' rating. Furthermore, for the cases where review ratings are not steadily available, we have proposed to use regression to predict and interpret review helpfulness with the help of the aforementioned four categories of features that are entirely extracted from review content. Finally, using review data crawled from Amazon.com and real ratings given by design personnel, it demonstrates the effectiveness of our proposal and it also suggests that helpful product reviews can be identified from a designer's angle by automatically analyzing the review content. We argue that the study reported is able to improve designer's ability in business intelligence processing by offering more targeted customer opinions. It highlights the urgency to uncover sensible user requirements from such quality opinions in our future research.