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CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
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CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Exploring Usability Discussions in Open Source Development
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 07
Over the Shoulder Learning: Supporting Brief Informal Learning
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Open Source Technical Support: A Look at Peer Help-Giving
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
The Long Tail: Why the Future of Business Is Selling Less of More
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FAC '09 Proceedings of the 5th International Conference on Foundations of Augmented Cognition. Neuroergonomics and Operational Neuroscience: Held as Part of HCI International 2009
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Proceedings of the ACM 2011 conference on Computer supported cooperative work
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Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
IP-QAT: in-product questions, answers, & tips
Proceedings of the 24th annual ACM symposium on User interface software and technology
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Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
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CHI '12 Extended Abstracts on Human Factors in Computing Systems
Newcomer integration and learning in technical support communities for open source software
Proceedings of the 17th ACM international conference on Supporting group work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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Help-giving interactions in open source technical support often involve more people than the conventional help-giver help-seeker pair. Contributions include lightweight but useful me-too contributions from fellow help-seekers. Problems with the reuse of help documentation may be resolved by contextualized discussions, and those discussions themselves are found to be substantially reused.