The work to make a network work: studying CSCW in action
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Design for collaborative learnability
CSCL '95 The first international conference on Computer support for collaborative learning
External cognition: how do graphical representations work?
International Journal of Human-Computer Studies
Re-place-ing space: the roles of place and space in collaborative systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Physical spaces, virtual places and social worlds: a study of work in the virtual
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
A Case Study to Distill Structural Scaffolding Guidelines for Scaffolded Software Environments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Personal and Social Navigation of Information Space
Personal and Social Navigation of Information Space
Collaboration as an Activity Coordinating with Pseudo-Collective Objects
Computer Supported Cooperative Work
Information use of service technicians in difficult cases
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
Participatory usability: supporting proactive users
CHINZ '03 Proceedings of the 4th Annual Conference of the ACM Special Interest Group on Computer-Human Interaction
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
CSC: computer supported collaborative work, learning, and play
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
The practical indispensability of articulation work to immediate and remote help-giving
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
The confusion of crowds: non-dyadic help interactions
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Computer Supported Cooperative Work
Social Science Computer Review
Modern software product support processes and the usage of multimedia formats
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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In a study of collaborative help-giving within several organizations settings, we identified two forms of trouble and bewilderment that we explore further in this paper. In one case, the user is confused about where they, their files, or other resources are within a larger technical infrastructure (Where am I?). In the second case, the user isn't sure which login is needed and which actions are allowed (Who am I?). We believe that these issues carry important implications for the design of interfaces that can explicitly support repair and problem-solving, and that they are essential to consider in the development of CSCW and ubiquitous computing applications.