Giving Them Something to Hate

  • Authors:
  • Jenny Ure;Frank Rakebrandt;Sharon Lloyd;Ali Khanban;Rob Procter;Stuart Anderson;Janet Hanley;Mark Hartswood;Claudia Pagliari;Brian Mckinstry;Alex Tarling;Gillian Kidd;Paddy Corscadden

  • Affiliations:
  • University of Edinburgh, United Kingdom;University of Oxford, United Kingdom;University of Oxford, United Kingdom;Imperial College London, United Kingdom;University of Manchester, United Kingdom;University of Edinburgh, United Kingdom;Napier University Edinburgh, United Kingdom,;University of Edinburgh, United Kingdom;University of Edinburgh, United Kingdom;University of Edinburgh, United Kingdom;University of Edinburgh, United Kingdom;University of Edinburgh, United Kingdom;University of Edinburgh, United Kingdom

  • Venue:
  • Social Science Computer Review
  • Year:
  • 2009

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Abstract

There are recognized problems in the course of requirements analysis and design for heterogeneous, distributed, and dynamic systems. These are particularly evident where the context of future use is not yet clear to users, and where the implementation of these systems will reconfigure the costs, risks, and benefits for stakeholding groups. The article provides examples of the value of collaborative early prototyping with users in two such casesâ聙聰the design of a HealthGrid portal and a telehealth portal. We provide further examples of the value of the prototype as a vehicle for engagement, a sandbox for exploring emerging opportunities, a landscape for negotiating the reconfiguration of roles and resources, and as an early warning system for early identification of emerging problems likely to impact on usability.