interactions
Remote evaluation: the network as an extension of the usability laboratory
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Affective computing
Remote usability evaluation: can users report their own critical incidents?
CHI 98 Cconference Summary on Human Factors in Computing Systems
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
Greenstone: a comprehensive open-source digital library software system
DL '00 Proceedings of the fifth ACM conference on Digital libraries
Extracting usability information from user interface events
ACM Computing Surveys (CSUR)
Leonardo's Laptop: Human Needs and the New Computing Technologies
Leonardo's Laptop: Human Needs and the New Computing Technologies
Remote evaluation for post-deployment usability improvement
AVI '98 Proceedings of the working conference on Advanced visual interfaces
Where am I and who am I?: issues in collaborative technical help
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Post-deployment usability: a survey of current practices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Me hates this: exploring different levels of user feedback for (usability) bug reporting
CHI '11 Extended Abstracts on Human Factors in Computing Systems
Backtracking Events as Indicators of Usability Problems in Creation-Oriented Applications
ACM Transactions on Computer-Human Interaction (TOCHI)
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After software has been released the opportunities for users to influence development can often be limited. In this paper we review the research on post-deployment usability and make explicit its connections to open source software development. We describe issues involved in the design of end-user reporting tools with reference to the Safari web browser and a digital library prototype.