Collaboration with Lean Media: how open-source software succeeds
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Two case studies of open source software development: Apache and Mozilla
ACM Transactions on Software Engineering and Methodology (TOSEM)
The Cathedral and the Bazaar
Effective work practices for software engineering: free/libre open source software development
Proceedings of the 2004 ACM workshop on Interdisciplinary software engineering research
Socialization in an Open Source Software Community: A Socio-Technical Analysis
Computer Supported Cooperative Work
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
The processes of joining in global distributed software projects
Proceedings of the 2006 international workshop on Global software development for the practitioner
About Face 3.0: The Essentials of Interaction Design
About Face 3.0: The Essentials of Interaction Design
Role Migration and Advancement Processes in OSSD Projects: A Comparative Case Study
ICSE '07 Proceedings of the 29th international conference on Software Engineering
A socio-cognitive analysis of online design discussions in an Open Source Software community
Interacting with Computers
Public participation in proprietary software development through user roles and discourse
International Journal of Human-Computer Studies
Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering
The confusion of crowds: non-dyadic help interactions
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Attracting the community's many eyes: an exploration of user involvement in issue tracking
Human Aspects of Software Engineering
Design, discussion, and dissent in open bug reports
Proceedings of the 2011 iConference
"Not my bug!" and other reasons for software bug report reassignments
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Consensus building in open source user interface design discussions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Mining whining in support forums with frictionary
CHI '12 Extended Abstracts on Human Factors in Computing Systems
Time variance and defect prediction in software projects
Empirical Software Engineering
Characterizing and predicting which bugs get reopened
Proceedings of the 34th International Conference on Software Engineering
Making peripheral participation legitimate: reader engagement experiments in wikipedia
Proceedings of the 2013 conference on Computer supported cooperative work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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Many power users that contribute to open source projects have no intention of becoming regular contributors; they just want a bug fixed or a feature implemented. How often do these users participate in open source projects and what do they contribute? To investigate these questions, we analyzed the reports of Mozilla contributors who reported problems but were never assigned problems to fix. These analyses revealed that over 11 years and millions of reports, most of these 150,000 users reported non-issues that devolved into technical support, redundant reports with little new information, or narrow, expert feature requests. Reports that did lead to changes were reported by a comparably small group of experienced, frequent reporters, mostly before the release of Firefox 1. These results suggest that the primary value of open bug reporting is in recruiting talented reporters, and not in deriving value from the masses.