Structured online interactions: improving the decision-making of small discussion groups
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Communication and Organization: An Empirical Study of Discussion in Inspection Meetings
IEEE Transactions on Software Engineering
Group awareness in distributed software development
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Exploring Usability Discussions in Open Source Development
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 07
A model of design decision making based on empirical results of interviews with software designers
Information and Software Technology
Information Needs in Collocated Software Development Teams
ICSE '07 Proceedings of the 29th international conference on Software Engineering
Community, consensus, coercion, control: cs*w or how policy mediates mass participation
Proceedings of the 2007 international ACM conference on Supporting group work
A socio-cognitive analysis of online design discussions in an Open Source Software community
Interacting with Computers
Defending design decisions with usability evidence: a case study
CHI '08 Extended Abstracts on Human Factors in Computing Systems
About face 3: the essentials of interaction design
About face 3: the essentials of interaction design
Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering
Development of decision rationale in complex group decision making
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The secret life of bugs: Going past the errors and omissions in software repositories
ICSE '09 Proceedings of the 31st International Conference on Software Engineering
How power users help and hinder open bug reporting
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Consensus building in open source user interface design discussions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Impression formation in online peer production: activity traces and personal profiles in github
Proceedings of the 2013 conference on Computer supported cooperative work
Deletion discussions in Wikipedia: decision factors and outcomes
Proceedings of the Eighth Annual International Symposium on Wikis and Open Collaboration
Proceedings of the 2013 International Conference on Software Engineering
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While studies have considered computer-mediated decision-making in several domains, few have considered the unique challenges posed in software design. To address this gap, a qualitative study of 100 contentious open source bug reports was performed. The results suggest that the immeasurability of many software qualities and conflicts between achieving original design intent and serving changing user needs led to a high reliance on anecdote, speculation, and generalization. The visual presentation of threaded discussions aggravated these problems making it difficult to view design proposals and comparative critiques. The results raise several new questions about the interaction between authority and evidence in online design discussions.