Evolving the scope of user-centered design
Communications of the ACM
User centered design: quality or quackery?
Conference Companion on Human Factors in Computing Systems
Usability Testing and Research
Usability Testing and Research
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
A Practical Guide to Usability Testing
A Practical Guide to Usability Testing
Design-oriented human-computer interaction
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Facilitating tacit knowledge exchange
Communications of the ACM - E-services: a cornucopia of digital offerings ushers in the next Net-based evolution
The state of user-centered design practice
Communications of the ACM - The disappearing computer
interactions - Robots!
Dispelling "design" as the black art of CHI
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design, discussion, and dissent in open bug reports
Proceedings of the 2011 iConference
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This case study takes a close look at what novice designers discursively use as evidence to support design decisions. User-centered design has suggested that all design decisions should be made with the concern for the user at the forefront, and, ideally, this concern should be represented by findings discovered within user-centered research. However, the data from a 12-month longitudinal study suggests that although these novice designers are well-versed with user-centered design theory, in practice they routinely do not use user-centered research findings to defend their design decisions. Instead these novice designers use less definitive and more designer-centered forms of evidence. This move away from the user, though perhaps unintentional, may suggest that design pedagogy may need to be re-evaluated to ensure that novice designers continue to adhere to the implications of user-centered research throughout the design process.