Slash(dot) and burn: distributed moderation in a large online conversation space
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Using social psychology to motivate contributions to online communities
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Socialization in an Open Source Software Community: A Socio-Technical Analysis
Computer Supported Cooperative Work
Becoming Wikipedian: transformation of participation in a collaborative online encyclopedia
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Motivating participation by displaying the value of contribution
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SuggestBot: using intelligent task routing to help people find work in wikipedia
Proceedings of the 12th international conference on Intelligent user interfaces
Creating, destroying, and restoring value in wikipedia
Proceedings of the 2007 international ACM conference on Supporting group work
Strong regularities in online peer production
Proceedings of the 9th ACM conference on Electronic commerce
Proceedings of the 16th ACM SIGSOFT International Symposium on Foundations of software engineering
The singularity is not near: slowing growth of Wikipedia
Proceedings of the 5th International Symposium on Wikis and Open Collaboration
A jury of your peers: quality, experience and ownership in Wikipedia
Proceedings of the 5th International Symposium on Wikis and Open Collaboration
The work of sustaining order in wikipedia: the banning of a vandal
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Readers are not free-riders: reading as a form of participation on wikipedia
Proceedings of the 2010 ACM conference on Computer supported cooperative work
How power users help and hinder open bug reporting
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Don't bite the newbies: how reverts affect the quantity and quality of Wikipedia work
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
The power of the ask in social media
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
VidWiki: enabling the crowd to improve the legibility of online educational videos
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Leveraging the contributory potential of user feedback
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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Open collaboration communities thrive when participation is plentiful. Recent research has shown that the English Wikipedia community has constructed a vast and accurate information resource primarily through the monumental effort of a relatively small number of active, volunteer editors. Beyond Wikipedia's active editor community is a substantially larger pool of potential participants: readers. In this paper we describe a set of field experiments using the Article Feedback Tool, a system designed to elicit lightweight contributions from Wikipedia's readers. Through the lens of social learning theory and comparisons to related work in open bug tracking software, we evaluate the costs and benefits of the expanded participation model and show both qualitatively and quantitatively that peripheral contributors add value to an open collaboration community as long as the cost of identifying low quality contributions remains low.