Intelligent information-sharing systems
Communications of the ACM
Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Value conflicts in the design and organization of EFT systems
Computerization and controversy
Active mail—a framework for implementing groupware
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Sharing perspectives in distributed decision making
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
The network nation: human communication via computer
The network nation: human communication via computer
Information and context: lessons from the study of two shared information systems
COCS '93 Proceedings of the conference on Organizational computing systems
Where did you put it? Issues in the design and use of a group memory
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Supporting knowledge-base evolution with incremental formalization
CHI '94 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The limits of ethnography: combining social sciences for CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Experiments with Oval: a radically tailorable tool for cooperative work
ACM Transactions on Information Systems (TOIS)
Answer garden: a tool for growing organizational memory
Answer garden: a tool for growing organizational memory
Collaborative tools and the practicalities of professional work at the international monetary fund
CHI '95 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Towards an integrated organization and technology development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Populating the application: a model of awareness for cooperative applications
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Documents and professional practice: “bad” organisational reasons for “good” clinical records
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Computer support for clinical practice: embedding and evolving protocols of care
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Coordination mechanisms: towards a conceptual foundation of CSCW systems design
Computer Supported Cooperative Work - Special issue on the design of cooperative systems
Towards organizational learning: growing group memories in the workplace
Conference Companion on Human Factors in Computing Systems
Conference Companion on Human Factors in Computing Systems
Understanding the role of documents in a hierarchical flow of work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Cooperative knowledge work and practices of trust: sharing environmental planning data sets
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Incremental formalization with the hyper-object substrate
ACM Transactions on Information Systems (TOIS)
Presto: an experimental architecture for fluid interactive document spaces
ACM Transactions on Computer-Human Interaction (TOCHI)
Computer Supported Cooperative Work
Extending document management systems with user-specific active properties
ACM Transactions on Information Systems (TOIS)
The adoption and use of “BABBLE”: a field study of chat in the workplace
Proceedings of the Sixth European conference on Computer supported cooperative work
Office procedure as practical action: models of work and system design
ACM Transactions on Information Systems (TOIS)
Power, politics, and MIS implementation
Communications of the ACM
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Collaboration with Lean Media: how open-source software succeeds
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Evaluating expertise recommendations
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
'Safety in numbers': calculation and document re-use in knowledge work
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Visual and spatial communication and task organization using the visual knowledge builder
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Observed behavior and perceived value of authors in usenet newsgroups: bridging the gap
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The Social Life of Information
The Social Life of Information
Knowledge and Communities
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Sharing Expertise: Beyond Knowledge Management
Sharing Expertise: Beyond Knowledge Management
Expertise browser: a quantitative approach to identifying expertise
Proceedings of the 24th International Conference on Software Engineering
The Problem with 'Awareness': Introductory Remarks on 'Awareness in CSCW'
Computer Supported Cooperative Work
"Ask before you search": peer support and community building with reachout
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
A new dimension in access control: studying maintenance engineering across organizational boundaries
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Achieving safety: a field study of boundary objects in aircraft technical support
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
A finger on the pulse: temporal rhythms and information seeking in medical work
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Narratives at work: story telling as cooperative diagnostic activity
CSCW '86 Proceedings of the 1986 ACM conference on Computer-supported cooperative work
Recommending collaboration with social networks: a comparative evaluation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
INTERACT '97 Proceedings of the IFIP TC13 Interantional Conference on Human-Computer Interaction
Intermediary Objects as a Means to Foster Co-operation inEngineering Design
Computer Supported Cooperative Work
HICSS '95 Proceedings of the 28th Hawaii International Conference on System Sciences
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 4 - Volume 4
The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents
Computer Supported Cooperative Work
Ordering systems: coordinative practices in architectural design and planning
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Communities and technologies
Labeling images with a computer game
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Supporting informality: team working and integrated care records
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Behind the help desk: evolution of a knowledge management system in a large organization
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Social Capital and Information Technology
Social Capital and Information Technology
Ordering Systems: Coordinative Practices and Artifacts in Architectural Design and Planning
Computer Supported Cooperative Work
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
You Are Who You Talk To: Detecting Roles in Usenet Newsgroups
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
A face(book) in the crowd: social Searching vs. social browsing
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Coordinating heterogeneous work: information and representation in medical care
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
On finding things out: situating organisational knowledge in CSCW
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
When worlds collide: molecular biology as interdisciplinary collaboration
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Constructing common information spaces
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Expertise sharing in a heterogeneous organizational environment
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Context grabbing: assigning metadata in large document collections
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Computer Supported Cooperative Work
Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support
Computer Supported Cooperative Work
Expert Recommender: Designing for a Network Organization
Computer Supported Cooperative Work
QuME: a mechanism to support expertise finding in online help-seeking communities
Proceedings of the 20th annual ACM symposium on User interface software and technology
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Fieldwork for Design: Theory and Practice (Computer Supported Cooperative Work)
Permutations of cooperative work practices: a study of two oncology clinics
Proceedings of the 2007 international ACM conference on Supporting group work
Searching for experts in the enterprise: combining text and social network analysis
Proceedings of the 2007 international ACM conference on Supporting group work
Arkose: reusing informal information from online discussions
Proceedings of the 2007 international ACM conference on Supporting group work
Crowdsourcing user studies with Mechanical Turk
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Harvesting with SONAR: the value of aggregating social network information
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Pick me!: link selection in expertise search results
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
SmallBlue: People Mining for Expertise Search
IEEE MultiMedia
Public vs. private: comparing public social network information with email
Proceedings of the 2008 ACM conference on Computer supported cooperative work
The confusion of crowds: non-dyadic help interactions
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Living design memory: framework, implementation, lessons learned
Human-Computer Interaction
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Leveraging Coordinative Conventions to Promote Collaboration Awareness
Computer Supported Cooperative Work
Designing socio-technical environments in support of meta-design and social creativity
CSCL'07 Proceedings of the 8th iternational conference on Computer supported collaborative learning
Whither the Experts? Social Affordances and the Cultivation of Experts in Community Q&A Systems
CSE '09 Proceedings of the 2009 International Conference on Computational Science and Engineering - Volume 04
Beyond Wikipedia: coordination and conflict in online production groups
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Chatter on the red: what hazards threat reveals about the social life of microblogged information
Proceedings of the 2010 ACM conference on Computer supported cooperative work
A case study of micro-blogging in the enterprise: use, value, and related issues
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why pay?: exploring how financial incentives are used for question & answer
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Re-examining price as a predictor of answer quality in an online q&a site
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Why users of yahoo!: answers do not answer questions
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Managing nomadic knowledge: a case study of the European social forum
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Opinion space: a scalable tool for browsing online comments
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
How power users help and hinder open bug reporting
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What do people ask their social networks, and why?: a survey study of status message q&a behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Engaging with practices: design case studies as a research framework in CSCW
Proceedings of the ACM 2011 conference on Computer supported cooperative work
The polymath project: lessons from a successful online collaboration in mathematics
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Design lessons from the fastest q&a site in the west
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Do you know dis?: a user study of a knowledge discovery tool for organizations
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CPOE workarounds, boundary objects, and assemblages
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Donate for credibility: how contribution incentives can improve credibility
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Searching the village: models and methods for social search
Communications of the ACM
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Twitter communications in mass emergency: contributions to situational awareness
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Participation in an online mathematics community: differentiating motivations to add
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Question temporality: identification and uses
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
What do you think?: the structuring of an online community as a collective-sensemaking process
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Coordination and beyond: social functions of groups in open content production
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Medical secretaries' care of records: the cooperative work of a non-clinical group
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Asking questions of targeted strangers on social networks
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Collaboratively crowdsourcing workflows with turkomatic
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Shepherding the crowd yields better work
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
CrowdWeaver: visually managing complex crowd work
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Tie strength in question & answer on social network sites
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Collaborative workflow for crowdsourcing translation
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Social coding in GitHub: transparency and collaboration in an open software repository
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Computer Supported Cooperative Work
The Trouble with `Tacit Knowledge'
Computer Supported Cooperative Work
Affording Mechanisms: An Integrated View of Coordination and Knowledge Management
Computer Supported Cooperative Work
Doing Business with Theory: Communities of Practice in Knowledge Management
Computer Supported Cooperative Work
Best faces forward: a large-scale study of people search in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Asking the right person: supporting expertise selection in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
CommunitySourcing: engaging local crowds to perform expert work via physical kiosks
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Journal of the American Society for Information Science and Technology
International Journal of Human-Computer Studies
Proceedings of the 2013 conference on Computer supported cooperative work
Computer-Supported Collaborative Learning at the Workplace: CSCL@Work
Computer-Supported Collaborative Learning at the Workplace: CSCL@Work
Articulation spaces: bridging the gap between formal and informal coordination
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Constructing CSCW: The First Quarter Century
Computer Supported Cooperative Work
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Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers' viewpoints on what has become called `knowledge sharing' and `expertise sharing'. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent `generations' of research: an `object-centric' and a `people-centric' view. We also survey the challenges and opportunities ahead.