Local expertise at an emergency call centre

Authors:
Maria Normark;Dave Randall
Affiliations:
School of Computer Science and Communication, Royal Institute of Technology (KTH), Stockholm, Sweden;Department of Sociology, Manchester Metropolitian University, Manchester, UK
Venue:
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Year:
2005

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Abstract

This paper presents an ethnographic analysis of the nature and role of gestural action in the performance of a remote collaborative physical task. The analysis focuses on the use of a low-tech prototype gesturing system, which projects unmediated gestures ...