Towards an integrated organization and technology development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Evolving the notes: organizational change around groupware technology
Groupware and teamwork
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Proceedings of the Sixth European conference on Computer supported cooperative work
Moving document collections online: the evolution of a shared repository
Proceedings of the Sixth European conference on Computer supported cooperative work
Supporting cooperation in a virtual organization
ICIS '98 Proceedings of the international conference on Information systems
Sharing Expertise: Beyond Knowledge Management
Sharing Expertise: Beyond Knowledge Management
Achieving safety: a field study of boundary objects in aircraft technical support
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Organization Science
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Coordinating Expertise in Software Development Teams
Management Science
Social Capital and Information Technology
Social Capital and Information Technology
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Adaptability of classification schemes in cooperation: what does it mean?
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
On finding things out: situating organisational knowledge in CSCW
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Expertise sharing in a heterogeneous organizational environment
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Context grabbing: assigning metadata in large document collections
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Expert Recommender: Designing for a Network Organization
Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Knowledge sharing and yahoo answers: everyone knows something
Proceedings of the 17th international conference on World Wide Web
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Questions in, knowledge in?: a study of naver's question answering community
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Active artifacts as bridges between context and community knowledge sources
Proceedings of the fourth international conference on Communities and technologies
Managing nomadic knowledge: a case study of the European social forum
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Bringing the field into focus: user-centered design of a patient expertise locator
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An analysis and critique of Research through Design: towards a formalization of a research approach
Proceedings of the 8th ACM Conference on Designing Interactive Systems
Look ma, no email!: blogs and IRC as primary and preferred communication tools in a distributed firm
Proceedings of the ACM 2011 conference on Computer supported cooperative work
Information and Software Technology
Computers in Human Behavior
Supporting artifact-mediated discourses through a recursive annotation tool
Proceedings of the 17th ACM international conference on Supporting group work
Adwiki: Socio-Technical Design for Mananging Advising Knowledge in a Higher Education Context
International Journal of Sociotechnology and Knowledge Development
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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We synthesize findings from longitudinal case studies examining work practices in three different organizations and propose analytical and methodological frameworks to guide the design and implementation of technologies for expertise and knowledge management. We appropriate the concept of ecosystem to argue that we can create active and useful solutions for knowledge management through a focus on interaction between two mutually intertwined elements of an ecosystem--artifacts and actors. We show that in expertise and knowledge sharing systems domain knowledge and technological knowledge are complementary and we present evidence that small solutions can have far reaching effects. Finally, we make a case for full integration of IT developers as an element of expertise sharing ecosystem.