Bridging artifacts and actors: supporting knowledge and expertise sharing work practices through technology

Authors:
Aditya Johri;Volkmar Pipek;Volker Wulf;Michael Veith
Affiliations:
Stanford University, Stanford, CA;University of Siegen, Siegen, Germany;University of Siegen, Siegen, Germany;University of Siegen, Siegen, Germany
Venue:
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Year:
2007

Citing 4
Cited 1

Towards an integrated organization and technology development

Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Sharing Expertise: Beyond Knowledge Management

Sharing Expertise: Beyond Knowledge Management
Using Technology and Constituting Structures: A Practice Lens for Studying Technology in Organizations

Organization Science
Bringing Work Back In

Organization Science

Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems

Computer Supported Cooperative Work

Quantified Score

Hi-index	0.00

Visualization

Abstract

In this paper we present findings from longitudinal case studies examining work practices in three different organizations. We propose that knowledge and expertise sharing (KES) within organizations can be supported by focusing on two mutually intertwined elements -- artifacts and actors -- and their interaction within a particular setting. We find that a closer examination of work practices helps in developing better support as the new design meshes well with technology already available within the organization. In this paper we discuss our research and design methodology and present specific technological modifications we introduced in organizational work practices.