A knowledge management approach to user support
AUIC '04 Proceedings of the fifth conference on Australasian user interface - Volume 28
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Summary of COOP'04 workshop on interaction and knowledge management
ACM SIGGROUP Bulletin
Communities and technologies: an approach to foster social capital?
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Extending knowledge management to mobile workplaces
ICEC '04 Proceedings of the 6th international conference on Electronic commerce
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Searching for expertise in social networks: a simulation of potential strategies
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Context grabbing: assigning metadata in large document collections
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Expertise networks in online communities: structure and algorithms
Proceedings of the 16th international conference on World Wide Web
Expert Recommender: Designing for a Network Organization
Computer Supported Cooperative Work
Searching for experts in the enterprise: combining text and social network analysis
Proceedings of the 2007 international ACM conference on Supporting group work
Pick me!: link selection in expertise search results
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Find me if you can: designing interfaces for people search
Proceedings of the 13th international conference on Intelligent user interfaces
Computer support for learning communities
Behaviour & Information Technology - Computer Support for Learning Communities
Behaviour & Information Technology - Computer Support for Learning Communities
Understanding and Improving Collective Attention Economy for Expertise Sharing
CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
Design of a manufacturing knowledge model
International Journal of Computer Integrated Manufacturing
Modeling multi-step relevance propagation for expert finding
Proceedings of the 17th ACM conference on Information and knowledge management
The Right Expert at the Right Time and Place
PAKM '08 Proceedings of the 7th International Conference on Practical Aspects of Knowledge Management
Expert recommender systems in practice: evaluating semi-automatic profile generation
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Enhancing Expert Finding Using Organizational Hierarchies
ECIR '09 Proceedings of the 31th European Conference on IR Research on Advances in Information Retrieval
Bowling online: social networking and social capital within the organization
Proceedings of the fourth international conference on Communities and technologies
Five Levels of Collaboration --Five Levels of ICT Support?
Proceedings of the 2006 conference on Cooperative Systems Design: Seamless Integration of Artifacts and Conversations -- Enhanced Concepts of Infrastructure for Communication
ICLS'08 Proceedings of the 8th international conference on International conference for the learning sciences - Volume 3
Web 2.0 goes academia: does Web 2.0 make a difference?
International Journal of Web Based Communities
The Effect of E-Learning on Business Organizations: A UAE Case Study
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
Human centred university commercialisation
Proceedings of the 23rd British HCI Group Annual Conference on People and Computers: Celebrating People and Technology
Managing nomadic knowledge: a case study of the European social forum
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
What do you know?: experts, novices and territoriality in collaborative systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Leveraging social networks for corporate staffing and expert recommendation
IBM Journal of Research and Development
A researcher expertise search system using ontology-based data mining
APCCM '10 Proceedings of the Seventh Asia-Pacific Conference on Conceptual Modelling - Volume 110
Discovering Knowledge-Sharing Communities in Question-Answering Forums
ACM Transactions on Knowledge Discovery from Data (TKDD)
Distributed ontology building as practical work
International Journal of Human-Computer Studies
Challenge of knowledge management: from theory to practice
ICOSSSE'05 Proceedings of the 4th WSEAS/IASME international conference on System science and simulation in engineering
A user-oriented model for expert finding
ECIR'11 Proceedings of the 33rd European conference on Advances in information retrieval
Using domain ontologies for finding experts in corporate wikis
Proceedings of the 7th International Conference on Semantic Systems
Information needs of system administrators in information technology service factories
CHIMIT '11 Proceedings of the 5th ACM Symposium on Computer Human Interaction for Management of Information Technology
Conceptualizing and advancing research networking systems
ACM Transactions on Computer-Human Interaction (TOCHI)
The pwc connection machine: an adaptive expertise provider
ECCBR'06 Proceedings of the 8th European conference on Advances in Case-Based Reasoning
Towards a shared software factory: an industrial experience
Proceedings of the 12th International Conference on Product Focused Software Development and Process Improvement
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Computer Supported Cooperative Work
Knowledge Management in Practice: A Special Issue
Computer Supported Cooperative Work
The Trouble with `Tacit Knowledge'
Computer Supported Cooperative Work
Knowledge and information and needs of system administrators in IT service factories
Proceedings of the 10th Brazilian Symposium on on Human Factors in Computing Systems and the 5th Latin American Conference on Human-Computer Interaction
Expert Systems with Applications: An International Journal
Case study: A case analysis of knowledge sharing implementation and job searching in Malaysia
International Journal of Information Management: The Journal for Information Professionals
Computers in Human Behavior
Managing Professions for Knowledge Management
International Journal of Knowledge Management
ExpertRank: A topic-aware expert finding algorithm for online knowledge communities
Decision Support Systems
Supporting exploratory people search: a study of factor transparency and user control
Proceedings of the 22nd ACM international conference on Conference on information & knowledge management
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
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From the Publisher:The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge their intellectual properties. The repository view of knowledge management emphasizes the gathering, providing, and filtering of explicit knowledge. The information in a repository has the advantage of being easily transferable and reusable. But it is not easy to use decontextualized information, and users often need access to human experts. This book describes a more recent approach to knowledge management, which the authors call "expertise sharing." Expertise sharing emphasizes the human aspects--cognitive, social, cultural, and organizational--of knowledge management, in addition to information storage and retrieval. Rather than focusing on the management level of an organization, expertise sharing focuses on the self-organized activities of the organization's members. The book addresses the concerns of both researchers and practitioners, describing current literature and research as well as offering information on implementing systems. It consists of three parts: an introduction to knowledge sharing in large organizations; empirical studies of expertise sharing in different types of settings; and detailed descriptions of computer systems that can route queries, assemble people and work, and augment naturally occurring social networks within organizations.