Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Sharing Expertise: Beyond Knowledge Management
Sharing Expertise: Beyond Knowledge Management
Knowledge Management at a Software House. An Experience Report
SEKE '99 Proceedings of the 11th International Conference on Software Engineering and Knowledge Engineering, Learning Software Organizations, Methodology and Applications
Journal of Management Information Systems
Knowledge Management Systems: Information and Communication Technologies for Knowledge Management
Knowledge Management Systems: Information and Communication Technologies for Knowledge Management
Behaviour & Information Technology - Social Networks and Learning Environments
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In the last years, Knowledge Management KM studies have focused on the foundations of this "new managerial discipline". Today, there is an increasing need to transform the theoretical speculations into managerial tools, and to find solutions to practical questions concerning daily KM activity. A key issue that still requires investigation regards the management of human resources devoted to KM. The paper analyzes this topic by means of an in-depth investigation of the relevant experience of some leading companies. In particular it examines the problem of managing new roles and tasks for KM, the issue of developing structured KM units, and the question of evaluating KM activities. A discussion of the possible implications for research and management is carried out in the conclusion.