Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Why CSCW applications fail: problems in the adoption of interdependent work tools
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Generating visions: future workshops and metaphorical design
Design at work
Cardboard computers: mocking-it-up or hands-on the future
Design at work
The role of critiquing in cooperative problem solving
ACM Transactions on Information Systems (TOIS) - Special issue on computer—human interaction
User participation and democracy: a discussion of Scandinavian research on systems development
Scandinavian Journal of Information Systems
Knowledge management systems: issues, challenges, and benefits
Communications of the AIS
E-Learning: Strategies for Delivering Knowledge in the Digital Age
E-Learning: Strategies for Delivering Knowledge in the Digital Age
Sharing Expertise: Beyond Knowledge Management
Sharing Expertise: Beyond Knowledge Management
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Learning and living in the 'new office'
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Why groupware succeeds: discretion or mandate?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
A manifesto for the performative development of ubiquitous media
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
System designer assessments of role play as a design method: a qualitative study
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Guiding design with approaches to masked performance
Interacting with Computers
The Role of Boundary Crossing for Knowledge Advancement in Product Development
Proceedings of the 2007 conference on Supporting Learning Flow through Integrative Technologies
The Effect of E-Learning on Business Organizations: A UAE Case Study
IDGD '09 Proceedings of the 3rd International Conference on Internationalization, Design and Global Development: Held as Part of HCI International 2009
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Over a 1 1/2 year period, we have participated in the introduction of E-learning in a Norwegian service company, a petrol station division of an oil company. This company has an advanced computer network infrastructure for communication and information sharing, but the primary task of the employees at the petrol stations is serving customers. We identify some challenges to introducing E-learning in this kind of environment. A primary emphasis has been on using participatory design techniques in the planning and early implementation phases of a system prototype. The system development process was evolutionary, starting bottom-up (user participation) and ending top-down (centralized initiatives). We describe a conceptual framework for analyzing the adoption process. The framework has three dimensions: technology, pedagogy and organization. We use video recordings and interview data in the analysis. Preliminary findings indicate difficulties with respect to appropriateness of new technology and lateral cooperation. This paper provides insight into the successful co-existence of old and new technologies and multiple information seeking strategies.