CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Towards an integrated organization and technology development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Investigating information systems with action research
Communications of the AIS
Community Building on the Web: Secret Strategies for Successful Online Communities
Community Building on the Web: Secret Strategies for Successful Online Communities
The Social Life of Information
The Social Life of Information
A bit more to it: scholarly communication forums as socio-technical interaction networks
Journal of the American Society for Information Science and Technology
How Users Matter: The Co-Construction of Users and Technology (Inside Technology)
How Users Matter: The Co-Construction of Users and Technology (Inside Technology)
From Wikipedia to the classroom: exploring online publication and learning
ICLS '06 Proceedings of the 7th international conference on Learning sciences
Scaling Consensus: Increasing Decentralization in Wikipedia Governance
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
Socio-technical systems: From design methods to systems engineering
Interacting with Computers
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Computer Supported Cooperative Work
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Educational institutions worldwide are undergoing significant transformation in response to the changing economic scenario which is pressuring them to be innovative while reassessing their allotment of resources. As a result, many institutions are moving towards large-scale use of information technology IT to manage knowledge at different organizational levels. The authors present findings from a case study of an action research project undertaken to design and implement a web-based advising system for managing and sharing knowledge required by first-year engineering students. The primary users of the system were faculty members who advised students, as well as the students themselves. By following a participatory action research approach in combination with a socio-technical framework, the designed and implemented system-AdWiki-improved the use of existing advising resources as well as created new advising practices by integrating IT and organizational processes. In addition to socio-technical design literature their findings corroborate and extend the Socio-Technical Systems Engineering STSE framework. They provide evidence that 'sensitization and awareness' and 'constructive engagement', two core activities proposed in the STSE framework, can be effectively applied in practice to integrate organizational process and technological possibilities for managing knowledge. Findings from the case study also extend the socio-technical approach by incorporating components of action research into the framework and demonstrating the use of methods that allowed for virtual participation in systems development.