Designing for usability: key principles and what designers think
Communications of the ACM
The variable impact of computer technologies on the organization of work activities
Computer-supported cooperative work: a book of readings
Expert systems for configuration at Digital: XCON and beyond
Communications of the ACM
XSEL'S progress: the continuing journey of an expert system
XSEL'S progress: the continuing journey of an expert system
Information technology and organisational change
Information technology and organisational change
Faltering from ethnography to design
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Ethnographically-informed systems design for air traffic control
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
An architecture for tailoring cooperative multi-user displays
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Things that make us smart: defending human attributes in the age of the machine
Things that make us smart: defending human attributes in the age of the machine
User participation and democracy: a discussion of Scandinavian research on systems development
Scandinavian Journal of Information Systems
Unpacking collaboration: the interactional organisation of trading in a city dealing room
Computer Supported Cooperative Work
Designing with ethnography: a presentation framework for design
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
The usability engineering lifecycle: a practitioner's handbook for user interface design
The usability engineering lifecycle: a practitioner's handbook for user interface design
The advanced information technology innovation roadmap
Computers in Industry - CIMOSA: CIM open systems architecture evolution and applications in enterprise engineering and integration
Ethnographically informed analysis for software engineers
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Procurer usability requirements: negotiations in contract development
Proceedings of the second Nordic conference on Human-computer interaction
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
Taking email to task: the design and evaluation of a task management centered email tool
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From Contextual Inquiry to Designable Futures: What Do We Need to Get There?
IEEE Intelligent Systems
Designing Collaborative Systems: A Practical Guide to Ethnography
Designing Collaborative Systems: A Practical Guide to Ethnography
Balancing Agility and Discipline: A Guide for the Perplexed
Balancing Agility and Discipline: A Guide for the Perplexed
Patterns of cooperative interaction: Linking ethnomethodology and design
ACM Transactions on Computer-Human Interaction (TOCHI)
Basic Concepts and Taxonomy of Dependable and Secure Computing
IEEE Transactions on Dependable and Secure Computing
Supporting ethnographic studies of ubiquitous computing in the wild
DIS '06 Proceedings of the 6th conference on Designing Interactive systems
Joint Cognitive Systems
Special Issue: CSCW and Dependable Healthcare Systems
Computer Supported Cooperative Work
Designing Human Systems
Designing Human Systems
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Dependable domestic systems design: A socio-technical approach
Interacting with Computers
Eating the IT Elephant: Moving from Greenfield Development to Brownfield
Eating the IT Elephant: Moving from Greenfield Development to Brownfield
Deriving Information Requirements from Responsibility Models
CAiSE '09 Proceedings of the 21st International Conference on Advanced Information Systems Engineering
A design of business-technology alignment consulting framework
CAiSE'11 Proceedings of the 23rd international conference on Advanced information systems engineering
Substantiating quality goals with field data for socially-oriented requirements engineering
The 10th International Conference on Autonomous Agents and Multiagent Systems - Volume 3
The Journal of Strategic Information Systems
Large-scale complex IT systems
Communications of the ACM
Understanding socially oriented roles and goals through motivational modelling
Journal of Systems and Software
The global financial markets: an ultra-large-scale systems perspective
Proceedings of the 17th Monterey conference on Large-Scale Complex IT Systems: development, operation and management
Information requirements for enterprise systems
Proceedings of the 17th Monterey conference on Large-Scale Complex IT Systems: development, operation and management
The emergence of mutual and shared understanding in the system development process
REFSQ'13 Proceedings of the 19th international conference on Requirements Engineering: Foundation for Software Quality
Towards resilient adaptive socio-technical systems
Proceedings of the 31st European Conference on Cognitive Ergonomics
Use of 5E models to enhance user experience
Proceedings of the 31st ACM international conference on Design of communication
Adwiki: Socio-Technical Design for Mananging Advising Knowledge in a Higher Education Context
International Journal of Sociotechnology and Knowledge Development
Development of a systems-based human factors design approach for road safety applications
EPCE'13 Proceedings of the 10th international conference on Engineering Psychology and Cognitive Ergonomics: applications and services - Volume Part II
Trust-based specification of sociotechnical systems
Data & Knowledge Engineering
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It is widely acknowledged that adopting a socio-technical approach to system development leads to systems that are more acceptable to end users and deliver better value to stakeholders. Despite this, such approaches are not widely practised. We analyse the reasons for this, highlighting some of the problems with the better known socio-technical design methods. Based on this analysis we propose a new pragmatic framework for socio-technical systems engineering (STSE) which builds on the (largely independent) research of groups investigating work design, information systems, computer-supported cooperative work, and cognitive systems engineering. STSE bridges the traditional gap between organisational change and system development using two main types of activity: sensitisation and awareness; and constructive engagement. From the framework, we identify an initial set of interdisciplinary research problems that address how to apply socio-technical approaches in a cost-effective way, and how to facilitate the integration of STSE with existing systems and software engineering approaches.