CHI '01 Extended Abstracts on Human Factors in Computing Systems
Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information
Communication of Complex Information: User Goals and Information Needs for Dynamic Web Information
Socio-technical systems: From design methods to systems engineering
Interacting with Computers
Usability of Complex Information Systems: Evaluation of User Interaction
Usability of Complex Information Systems: Evaluation of User Interaction
Communication as reducing uncertainty
Proceedings of the 30th ACM international conference on Design of communication
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Understanding the terminology used by different user groups as they interact with a system's information is a primary focus of information analysis. User terminology directly reflects audience groups' mental models, how they perceive the overall situation, and how their needs differ from other groups. The web of mappings of terminology between user groups and system interaction goals provides a path to developing a 5E model that can be carried forward into the design process. During the early information analysis, the designers and user experience people have to analyze multiple audiences, create personas, create a 5E model for each persona, and then resolve and merge the differences so that the final design works for all audiences. Building 5E models for multiple audiences provides a method to optimize across those audiences.