Contextual design: defining customer-centered systems
Contextual design: defining customer-centered systems
The Organisation in Ethnography –A Discussion of Ethnographic Fieldwork Programs in CSCW
Computer Supported Cooperative Work
IEEE Intelligent Systems
Toward a Theory of Complex and Cognitive Systems
IEEE Intelligent Systems
HCC Implications for the Procurement Process
IEEE Intelligent Systems
Work-arounds, Make-work, and Kludges
IEEE Intelligent Systems
Socio-technical systems: From design methods to systems engineering
Interacting with Computers
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Human-centered systems result when software engineers or developers give attention to the orientations, expectations, and understandings of the people who will be part of the sociotechnical system. Human factors researchers often take certain agendas, terms, and theories for granted or rely on them out of habit. This paper takes a special look at contextual enquiry as a putatively (and indeed potentially) superior way of giving end users a serious say in the procurement process of complex cognitive systems.