Joint application development (2nd ed.)
Joint application development (2nd ed.)
The trouble with computers
Comparing data modeling formalisms
Communications of the ACM
Requirements gathering: the human factor
Communications of the ACM
Applying OMT: a practical step-by-step guide to using the object modeling technique
Applying OMT: a practical step-by-step guide to using the object modeling technique
Expertise and technology: cognition & human-computer cooperation
Expertise and technology: cognition & human-computer cooperation
UML 2001: a standardization odyssey
Communications of the ACM
Extreme programming explained: embrace change
Extreme programming explained: embrace change
Software Engineering
IEEE Intelligent Systems
From Contextual Inquiry to Designable Futures: What Do We Need to Get There?
IEEE Intelligent Systems
Work-arounds, Make-work, and Kludges
IEEE Intelligent Systems
Handbook of Standards and Guidelines in Ergonomics and Human Factors (Human Factors/Ergonomics)
Handbook of Standards and Guidelines in Ergonomics and Human Factors (Human Factors/Ergonomics)
Designing for Situation Awareness: An Approach to User-Centered Design, Second Edition
Designing for Situation Awareness: An Approach to User-Centered Design, Second Edition
Antipatterns in the Creation of Intelligent Systems
IEEE Intelligent Systems
Human Total Cost of Ownership: The Penny Foolish Principle at Work
IEEE Intelligent Systems
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Most system designers and human factors engineers have participated in projects that culminated in systems that were highly constrained by short-term cost considerations. In the procurement of information processing and intelligent technology for complex socio-technical domains, the focus on short-term cost considerations at the expense of human-centering considerations always comes with a hefty price down the road. This price weighs much more heavily on users' shoulders than on those of the technologists or project managers. The authors use as an example the US National Weather Service's Advanced Weather Information Processing System. The authors argue that regarding HCC notions as design challenges or policies for procurement promises to make information technologies more intelligent by making them human-centered.