Dependable red hot action

Authors:
Karen Clarke;John Hughes;Dave Martin;Mark Rouncefield;Ian Sommerville;Corin Gurr;Mark Hartswood;Rob Procter;Roger Slack;Alex Voss
Affiliations:
Departments of Computing and Sociology, University of Lancaster;Departments of Computing and Sociology, University of Lancaster;Departments of Computing and Sociology, University of Lancaster;Departments of Computing and Sociology, University of Lancaster;Departments of Computing and Sociology, University of Lancaster;School of Informatics, University of Edinburgh;School of Informatics, University of Edinburgh;School of Informatics, University of Edinburgh;School of Informatics, University of Edinburgh;School of Informatics, University of Edinburgh
Venue:
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Year:
2003

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Abstract

We present a brief observational, 'ethnographic', study of the Roughing Mill in a steel plant and use material from recorded activities to provide 'illustrative vignettes' of some aspects of the accomplishment and problems of everyday work. The account provides a 'bottom up' method for developing a more sophisticated and situated view of the problems of dependability. The paper documents the social organisation of work in the Roughing Mill, the interaction between the computer scheduler and the skill of the mill operator in accomplishing 'dependable' production of steel plates from slabs.