Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Unpacking collaboration: the interactional organisation of trading in a city dealing room
Computer Supported Cooperative Work
Design guidelines for dealing with breakdowns and repairs in collaborative work settings
International Journal of Human-Computer Studies - Understanding work and designing artefacts
Organizational Memory and CSCW: Supporting the Mavis Phenomenon
OZCHI '96 Proceedings of the 6th Australian Conference on Computer-Human Interaction (OZCHI '96)
Collaboration and Trust in Healthcare Innovation: The eDiaMoND Case Study
Computer Supported Cooperative Work
Achieving Dependability in the Configuration, Integration and Testing of Healthcare Technologies
Computer Supported Cooperative Work
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
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This paper presents an ethnomethodologically informed study of the ways that more-or-less dependable systems are part of the everyday lifeworld of society members. Through case study material we explicate howd ependability is a practical achievement and how it is constituted as a common sense notion. We show how attending to the logical grammar of dependability can clarify some issues and potential conceptual confusions around the term that occur between lay and 'professional' uses. The paper ends with a call to consider dependability in its everyday ordinary language context as well as more 'professional' uses of this term.