Machinery in the new factories: interaction and technology in a bank's telephone call centre
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
FieldWise: a mobile knowledge management architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
NewsMate: providing mobile and distributed news journalists with timely information
CHI '00 Extended Abstracts on Human Factors in Computing Systems
Dependability as Ordinary Action
SAFECOMP '02 Proceedings of the 21st International Conference on Computer Safety, Reliability and Security
Remembrance of designs past: legacy data, organisational memory and distributed design
Systems engineering for business process change
When Plans do not Work Out: How Plans are Used in Software Development Projects
Computer Supported Cooperative Work
Exploring support for knowledge management in mobile work
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Local expertise at an emergency call centre
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
How Can I Help You? Call Centres, Classification Work and Coordination
Computer Supported Cooperative Work
Making sense of strangers' expertise from signals in digital artifacts
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Knowledge Management in Locating the Patient in an Emergency Medical Service in Italy
Computer Supported Cooperative Work
"Not my bug!" and other reasons for software bug report reassignments
Proceedings of the ACM 2011 conference on Computer supported cooperative work
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Organizational Memory is concept which has gained some currency in recent years. The aim of this paper is to query the conceptual underpinnings of the notion. An alternative and more social conception of the kind of phenomena 'organizational memory' points to is offered, one which connects more thoroughly with 'remembering activities' as practical accomplishments of organizational life.