gIBIS: a hypertext tool for exploratory policy discussion
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Report on a development project use of an issue-based information system
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Working with “constant interruption”: CSCW and the small office
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Information seeking in electronic environments
Information seeking in electronic environments
Social activity indicators: interface components for CSCW systems
Proceedings of the 8th annual ACM symposium on User interface and software technology
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Practically accomplishing immersion: cooperation in and for virtual environments
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Referral Web: combining social networks and collaborative filtering
Communications of the ACM
From “folklore” to “living design memory”
INTERCHI '93 Proceedings of the INTERCHI '93 conference on Human factors in computing systems
Toward knowledge management systems in the legal domain
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Yenta: a multi-agent, referral-based matchmaking system
AGENTS '97 Proceedings of the first international conference on Autonomous agents
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Everyone is talking about knowledge management (panel)
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Enterprise Knowledge Management
Computer
Toward a Technology for Organizational Memories
IEEE Intelligent Systems
HCI '96 Proceedings of HCI on People and Computers XI
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Organizational Memory and CSCW: Supporting the Mavis Phenomenon
OZCHI '96 Proceedings of the 6th Australian Conference on Computer-Human Interaction (OZCHI '96)
Chalk and cheese: BPR and ethnomethodologically informed ethnography in CSCW
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
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This paper reports fieldwork from the electrical utilities industry, examining the suitability of current knowledge management perspectives to the day-to-day work of mobile staff. Reporting the results of the empirical study, we make a distinction between four aspects of local and mobile "knowledge management" as it took place in the mobile work setting sharing, i.e., several parties exchange knowledge; indexing, i.e., one party explains to another what knowledge to retrieve; diagnosing, i.e., two parties make sense of how to interpret a situation, and; foreseeing, i.e, one party (or more) uses knowledge to project the future. We compare and contrast the empirical findings with current knowledge management perspectives, and outline an initial sketch of a framework for "practical knowledge management."