Report on a development project use of an issue-based information system

  • Authors:
  • K. C. Burgess Yakemovic;E Jeffery Conklin

  • Affiliations:
  • -;-

  • Venue:
  • CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
  • Year:
  • 1990

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Abstract

It has long been recognized that certain kinds of vital information — usually informal and unstructured, often having to do with why certain actions are taken — are usually lost in large projects. One explanation may be that this kind of information, while important, is too unstructured to be readily captured and retrieved. We report on a field study in which a simple structuring method (IBIS, for Issue-Based Information System) was used over an extended period of time to record and allow retrieval of a significant quantity of precisely this kind of information, using very simple technology. We draw some implications for hypertext and GroupWare, and for the prospect of supporting the design process with technology.