Online help systems: design and implementation
Online help systems: design and implementation
Information retrieval using a hypertext-based help system
SIGIR '89 Proceedings of the 12th annual international ACM SIGIR conference on Research and development in information retrieval
Answer Garden: a tool for growing organizational memory
COCS '90 Proceedings of the ACM SIGOIS and IEEE CS TC-OA conference on Office information systems
Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
Patterns of contact and communication in scientific research collaborations
Intellectual teamwork
Helping CSCW applications succeed: the role of mediators in the context of use
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Social activity indicators: interface components for CSCW systems
Proceedings of the 8th annual ACM symposium on User interface and software technology
The Zephyr Help Instance: promoting ongoing activity in a CSCW system
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Conference Companion on Human Factors in Computing Systems
Intelligent help in a one-shot dialog: a protocol study
CHI '87 Proceedings of the SIGCHI/GI Conference on Human Factors in Computing Systems and Graphics Interface
Outsiders on the inside: sharing information through a computer archive
Outsiders on the inside: sharing information through a computer archive
Group memories: a knowledge medium for communities of interest
Group memories: a knowledge medium for communities of interest
Living design memory: framework, implementation, lessons learned
Human-Computer Interaction
AAAI'96 Proceedings of the thirteenth national conference on Artificial intelligence - Volume 1
Building task-specific interfaces to high volume conversational data
Proceedings of the ACM SIGCHI Conference on Human factors in computing systems
Involving remote users in continuous design of web content
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
SOAP: social agents providing people with useful information
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Butterfly: a conversation-finding agent for Internet relay chat
IUI '99 Proceedings of the 4th international conference on Intelligent user interfaces
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Improving problem-oriented mailing list archives with MCS
Proceedings of the 22nd international conference on Software engineering
Techniques for Supporting Dynamic and Adaptive Workflow
Computer Supported Cooperative Work
Evolution of Contact Point: a case study of a help desk and its users
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
FieldWise: a mobile knowledge management architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
An empirical study of human Web assistants: implications for user support in Web information systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Support for geographically dispersed software teams
Advances in software engineering
Extracting reputation in multi agent systems by means of social network topology
Proceedings of the first international joint conference on Autonomous agents and multiagent systems: part 1
Computer Supported Social Networking For Augmenting Cooperation
Computer Supported Cooperative Work
Documentation, participatory citizenship, and the web: the potential of open systems
Proceedings of the 20th annual international conference on Computer documentation
"Ask before you search": peer support and community building with reachout
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Extending Design Environments to Software Architecture Design
Automated Software Engineering
End-user debugging for e-commerce
Proceedings of the 8th international conference on Intelligent user interfaces
NewsMate: providing mobile and distributed news journalists with timely information
CHI '00 Extended Abstracts on Human Factors in Computing Systems
TRELLIS: An Interactive Tool for Capturing Information Analysis and Decision Making
EKAW '02 Proceedings of the 13th International Conference on Knowledge Engineering and Knowledge Management. Ontologies and the Semantic Web
An Agent Based Approach to Finding Expertise
PAKM '02 Proceedings of the 4th International Conference on Practical Aspects of Knowledge Management
End-user tools for debugging e-commerce
Proceedings of the 4th ACM conference on Electronic commerce
Designing information spaces
Why do we ReachOut?: functions of a semi-persistent peer support tool
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Stimulating knowledge discovery and sharing
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Concepts for usable patterns of groupware applications
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Proceedings of the 9th international conference on Intelligent user interfaces
I-DIAG: from community discussion to knowledge distillation
Communities and technologies
A knowledge management approach to user support
AUIC '04 Proceedings of the fifth conference on Australasian user interface - Volume 28
Behind the help desk: evolution of a knowledge management system in a large organization
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
ContactMap: Organizing communication in a social desktop
ACM Transactions on Computer-Human Interaction (TOCHI)
TimeSpace: activity-based temporal visualisation of personal information spaces
Personal and Ubiquitous Computing
Behind the curtain: lessons learned from a Wizard of Oz field experiment
ACM SIGGROUP Bulletin - Special issue on community-based learning: explorations into theoretical groundings, empirical findings and computer support
Conceptualization and appropriation: the evolving use of a collaborative knowledge management system
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
Social matching: A framework and research agenda
ACM Transactions on Computer-Human Interaction (TOCHI)
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Insightful illusions: requirements gathering for large-scale groupware systems
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Aide a l'utilisateur: savoir quand intervenir
IHM 2005 Proceedings of the 17th international conference on Francophone sur l'Interaction Homme-Machine
Context browser: ontology based navigation in information spaces
IIiX Proceedings of the 1st international conference on Information interaction in context
CHIC - a pluggable solution for community help in context
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Mechanisms for sharing knowledge in project-based organizations
Information and Organization
Supporting expertise awareness: finding out what others know
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Discovery of implicit and explicit connections between people using email utterance
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Exploring support for knowledge management in mobile work
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Expertise sharing in a heterogeneous organizational environment
ECSCW'05 Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work
Expertise networks in online communities: structure and algorithms
Proceedings of the 16th international conference on World Wide Web
A socio-technical framework for supporting programmers
Proceedings of the the 6th joint meeting of the European software engineering conference and the ACM SIGSOFT symposium on The foundations of software engineering
Searching for experts in the enterprise: combining text and social network analysis
Proceedings of the 2007 international ACM conference on Supporting group work
Arkose: reusing informal information from online discussions
Proceedings of the 2007 international ACM conference on Supporting group work
Structuring cross-organizational knowledge sharing
Proceedings of the 2007 international ACM conference on Supporting group work
People search: Searching people sharing similar interests from the Web
Journal of the American Society for Information Science and Technology
Bluereach: harnessing synchronous chat to support expertise sharing in a large organization
CHI '08 Extended Abstracts on Human Factors in Computing Systems
Understanding and Improving Collective Attention Economy for Expertise Sharing
CAiSE '08 Proceedings of the 20th international conference on Advanced Information Systems Engineering
Changes in use and perception of facebook
Proceedings of the 2008 ACM conference on Computer supported cooperative work
The intellectual challenge of CSCW: the gap between social requirements and technical feasibility
Human-Computer Interaction
Supporting collaborative task management in e-mail
Human-Computer Interaction
Towards virtualizing the helpdesk: assessing the relevance of knowledge across distance
Proceedings of the 2nd ACM Symposium on Computer Human Interaction for Management of Information Technology
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
The dissemination of knowledge management
Proceedings of the ACM 2009 international conference on Supporting group work
Cross-organizational information reuse: a third vision of collaborative memory in the enterprise
Proceedings of the ACM 2009 international conference on Supporting group work
Proceedings of the fourth international conference on Communities and technologies
Proceedings of the 2009 ACM SIGMOD International Conference on Management of data
Social search and need-driven knowledge sharing in Wikis with Woogle
Proceedings of the 5th International Symposium on Wikis and Open Collaboration
Inspired by the audience: a topic suggestion system for blog writers and readers
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Lessons learned from blog muse: audience-based inspiration for bloggers
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Effects of community size and contact rate in synchronous social q&a
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Building adaptive systems for collaborative e-work: the e-workbench approach
Intelligent Decision Technologies - Special issue on knowledge-based environments and services in human-computer interaction
Journal of Web Engineering
Contribution behaviors in distributed environments
MIS Quarterly
Integrating organizational knowledge into search engine
IEA/AIE'06 Proceedings of the 19th international conference on Advances in Applied Artificial Intelligence: industrial, Engineering and Other Applications of Applied Intelligent Systems
Modeling problem difficulty and expertise in stackoverflow
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work Companion
Agent and multi-agent applications to support distributed communities of practice: a short review
Autonomous Agents and Multi-Agent Systems
DKOMP: a peer-to-peer platform for distributed knowledge management
PAKM'06 Proceedings of the 6th international conference on Practical Aspects of Knowledge Management
Beyond Expertise Seeking: A Field Study of the Informal Knowledge Practices of Healthcare IT Teams
Computer Supported Cooperative Work
Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems
Computer Supported Cooperative Work
Affording Mechanisms: An Integrated View of Coordination and Knowledge Management
Computer Supported Cooperative Work
Social annotations in web search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
I need someone to help!: a taxonomy of helper-finding activities in the enterprise
Proceedings of the 2013 conference on Computer supported cooperative work
ExpertRank: A topic-aware expert finding algorithm for online knowledge communities
Decision Support Systems
CoKIM: Collaborative and Social Knowledge-Based Incident Manager
ASONAM '12 Proceedings of the 2012 International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2012)
Proceedings of the 22nd international conference on World Wide Web companion
Perception and understanding of social annotations in web search
Proceedings of the 22nd international conference on World Wide Web
Exploring tourists' collaborative web search: implications for system design
AWC '13 Proceedings of the First Australasian Web Conference - Volume 144
What do teens ask their online social networks?: social search practices among high school students
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
Computer Supported Cooperative Work
Information Technology and Management
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