Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
Exploring obstacles: integrating CSCW in evolving organisations
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Communications of the ACM
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The long and winding road: collaborative IT and organisational change
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Designing groupware for congruency in use
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
Workflow Systems: Occasions for Success and Failure
Computer Supported Cooperative Work
Process descriptions as organisational accounting devices: the dual use of workflow technologies
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Participatory Design: Principles and Practices
Participatory Design: Principles and Practices
Design at Work: Cooperative Design of Computer Systems
Design at Work: Cooperative Design of Computer Systems
Shifting Perspectives on Organizational Memory: From Storage to Active Remembering
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Organizational Memory: Processes, Boundary Objects, and Trajectories
HICSS '99 Proceedings of the Thirty-Second Annual Hawaii International Conference on System Sciences-Volume 1 - Volume 1
Scenario-Based Requirements Engineering
RE '03 Proceedings of the 11th IEEE International Conference on Requirements Engineering
Creating Heterogeneity – Evolving Use of Groupware in a Network of Freelancers
Computer Supported Cooperative Work
Constructing Interdependencies withCollaborative Information Technology
Computer Supported Cooperative Work
The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents
Computer Supported Cooperative Work
Communications of the ACM - End-user development: tools that empower users to create their own software solutions
Component-based technologies for end-user development
Communications of the ACM - End-user development: tools that empower users to create their own software solutions
Cooperation in massively distributed information spaces
ECSCW'01 Proceedings of the seventh conference on European Conference on Computer Supported Cooperative Work
Pruning the answer garden: knowledge sharing in maintenance engineering
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Workflow from within and without: technology and cooperative work on the print industry shopfloor
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Making things work: dimensions of configurability as appropriation work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
Monitoring the status of a research community through a Knowledge Map
Web Intelligence and Agent Systems
Managing knowledge in the human genetic variation (HGV) testing context
CSCWD'06 Proceedings of the 10th international conference on Computer supported cooperative work in design III
Understanding repair as a creative process of everyday design
C&C '11 Proceedings of the 8th ACM conference on Creativity and cognition
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Zephyr is an expanding software company that developed a knowledge management system designed to support the work of employees and provide management overview. Despite strong management support the system was not much used and instead employees themselves developed a competing and much used parasitic system. First, we argue that the failure of the management's system is caused by the concept of knowledge upon which the system was built. Hence, design of computer systems is as much a question of critical conceptual understanding of its application domain as a question of doing ethnography and system development. Second, we argue that the process of design extends far into the process of use and that much can be learned by looking at the process of appropriation of a new system. The problems of conceptualisation and appropriation point towards the need to critically examine the mangle of practice in which artefacts, actors and organizations intertwine.