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International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
There's no place like home: continuing design in use
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A small matter of programming: perspectives on end user computing
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From implementation to design: tailoring and the emergence of systematization in CSCW
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Work Practices Surrounding PACS: The Politics of Space in Hospitals
Computer Supported Cooperative Work
The Public Availability of Actions andArtefacts
Computer Supported Cooperative Work
The Emergence of Conventions Within Processes of Integrated Organization and Technology Development
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Computer Supported Cooperative Work
The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents
Computer Supported Cooperative Work
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Computer Supported Cooperative Work
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The multidisciplinary design group in Vienna
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Supporting collaborative help for individualized use
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Computer Supported Cooperative Work
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Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
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Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Computer Supported Cooperative Work
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In this paper we discuss configurability as a form of appropriation work. We suggest that making technology work requires an awareness of the multiple dimensions of configurability carried out by numerous actors within and outside of the organizations in which new technologies are introduced in efforts to support cooperative work. Through discussion of the introduction of a wireless call system into a hospital, we provide an overview of these dimensions -- organisational relations, space and technology relations, connectivity, direct engagement, and configurability as part of technology use and work - and we suggest that in increasingly complex technological and organisational contexts, greater attention will need to be focused on these dimensions of configurability in order to make things work.