Professional systems development: experience, ideas and action
Professional systems development: experience, ideas and action
User-tailorable systems: pressing the issues with buttons
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Patterns of sharing customizable software
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Twinkling lights and nested loops: distributed problem solving and spreadsheet development
International Journal of Man-Machine Studies - Computer-supported cooperative work and groupware. Part 1
Open-ended interaction in cooperative prototyping a video-based analysis
Scandinavian Journal of Information Systems
Designing for cooperation: cooperating in design
Communications of the ACM
Design at work: cooperative design of computer systems
Design at work: cooperative design of computer systems
Issues in the design and specification of class libraries
OOPSLA '92 conference proceedings on Object-oriented programming systems, languages, and applications
Gardeners and gurus: patterns of cooperation among CAD users
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A small matter of programming: perspectives on end user computing
A small matter of programming: perspectives on end user computing
A historical perspective on work practices and technology
The computer as medium
Helping CSCW applications succeed: the role of mediators in the context of use
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Through the Interface: A Human Activity Approach to User Interface Design
Through the Interface: A Human Activity Approach to User Interface Design
Historical Analysis and Conflicting Perspectives - Contextualizing HCI
EWHCI '93 Selected papers from the Third International Conference on Human-Computer Interaction
Helping CSCW applications succeed: the role of mediators in the context of use
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Towards an integrated organization and technology development
Proceedings of the 1st conference on Designing interactive systems: processes, practices, methods, & techniques
Groupware within the process of integrated organization and technology development
ACM SIGOIS Bulletin - Special issue: groupware for self-organizing units
Groupware in the wild: lessons learned from a year of virtual collocation
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Envisioning communication: task-tailorable representations of communication in asynchronous work
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Presto: an experimental architecture for fluid interactive document spaces
ACM Transactions on Computer-Human Interaction (TOCHI)
Building bridges: customisation and mutual intelligibility in shared category management
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
“Let's see your search-tool!”—collaborative use of tailored artifacts in groupware
GROUP '99 Proceedings of the international ACM SIGGROUP conference on Supporting group work
Coordinating technical support platforms
Communications of the ACM
Exploration environments: concept and empirical evaluation
GROUP '01 Proceedings of the 2001 International ACM SIGGROUP Conference on Supporting Group Work
Make room for ethnography in design!: overlooked collaborative and educational prospects
ACM SIGDOC Asterisk Journal of Computer Documentation
Shoppers and Tailors: Participative Practices in SmallAustralian Design Companies
Computer Supported Cooperative Work
CAVEAT Exemplar: Participatory Design in aNon-Profit Volunteer Organisation
Computer Supported Cooperative Work
A Tale of Two Toolkits: Relating Infrastructure andUse in Flexible CSCW Toolkits
Computer Supported Cooperative Work
Design of Extensible Component-Based Groupware
Computer Supported Cooperative Work
Tailoring as Collaboration: The Mediating Role of Multiple Representations and ApplicationUnits
Computer Supported Cooperative Work
Users as Composers: Parts and Features as a Basis for Tailorability in CSCW Systems
Computer Supported Cooperative Work
Tailoring Groupware: The Cooperative HypermediaApproach
Computer Supported Cooperative Work
Social thinking
The logic of deferring the design process
Adaptive evolutionary information systems
Designing for changing work and business practices
Adaptive evolutionary information systems
Infrastructure and ethnographic practice: working on the fringes
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents
Computer Supported Cooperative Work
Scandinavian Journal of Information Systems
Technology-use mediation: making sense of electronic communication in an organizational context
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
PDC 04 Proceedings of the eighth conference on Participatory design: Artful integration: interweaving media, materials and practices - Volume 1
Accountability in an alarming environment
CSCW '04 Proceedings of the 2004 ACM conference on Computer supported cooperative work
Reconfiguring critical computing in an era of configurability
Proceedings of the 4th decennial conference on Critical computing: between sense and sensibility
Over the Shoulder Learning: Supporting Brief Informal Learning
Computer Supported Cooperative Work
Sensemaking in Technology-Use Mediation: Adapting Groupware Technology in Organizations
Computer Supported Cooperative Work
Making things work: dimensions of configurability as appropriation work
CSCW '06 Proceedings of the 2006 20th anniversary conference on Computer supported cooperative work
When second wave HCI meets third wave challenges
Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Proceedings of the 2007 symposium on Computer human interaction for the management of information technology
Learning and living in the 'new office'
ECSCW'03 Proceedings of the eighth conference on European Conference on Computer Supported Cooperative Work
Medium versus mechanism: supporting collaboration through customisation
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
Rethinking CSCW systems: the architecture of MILANO
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Constructing common information spaces
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Moving document collections online: the evolution of a shared repository
ECSCW'99 Proceedings of the sixth conference on European Conference on Computer Supported Cooperative Work
Proceedings of the 2007 international ACM conference on Supporting group work
Tensions across the scales: planning infrastructure for the long-term
Proceedings of the 2007 international ACM conference on Supporting group work
Managing emerging and conflicting groupware use in organisations
Proceedings of the 26th annual ACM international conference on Design of communication
Creating conditions for participation: conflicts and resources in systems development
Human-Computer Interaction
Computer help at home: methods and motivations for informal technical support
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Participative design and the challenges of large-scale systems: extending the iterative PD approach
Proceedings of the Tenth Anniversary Conference on Participatory Design 2008
Supporting agile modeling through experimentation in an integrated urban simulation framework
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
Rise of the expert amateur: DIY projects, communities, and cultures
Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries
Infrastructure Time: Long-term Matters in Collaborative Development
Computer Supported Cooperative Work
Infrastructuring when you don't - end-user development and organizational infrastructure
IS-EUD'11 Proceedings of the Third international conference on End-user development
Cultural appropriation: information technologies as sites of transnational imagination
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Remix and play: lessons from rule variants in texas hold'em and halo 2
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Design principles for research data export: lessons learned in e-health design research
DESRIST'13 Proceedings of the 8th international conference on Design Science at the Intersection of Physical and Virtual Design
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In this paper, we look at how people working in a governmental labor inspection agency tailor their shared PC environment. Starting with standard off-the-shelf software, the tailors adapt that software to the particular workplace in which they are embedded, at the same time that they modify and extend the practices of that workplace. Over time, their adaptations and the tailoring processes themselves become structured and systematized within the organization. This tendency toward systematization is in part a response to the requirement that the results of tailoring be sharable across groups of users. Our study focuses on several dimensions of the work of tailoring: construction, organizational change, learning, and politics. We draw two kinds of lessons for system development: how better to support the work of tailors, and how system developers can learn from and cooperate with tailors.