Computing in higher education: the Athena experience
Communications of the ACM - Special issue: computing in the frontiers of science and engineering
User-tailorable systems: pressing the issues with buttons
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
An ethnographic study of distributed problem solving in spreadsheet development
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Patterns of sharing customizable software
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Gardeners and gurus: patterns of cooperation among CAD users
CHI '92 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
From implementation to design: tailoring and the emergence of systematization in CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Helping CSCW applications succeed: the role of mediators in the context of use
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
The work to make a network work: studying CSCW in action
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Experiments with Oval: a radically tailorable tool for cooperative work
ACM Transactions on Information Systems (TOIS)
Design issues and model for a distributed multi-user editor
Computer Supported Cooperative Work - Special issue on computer-supported collaborative writing
Qualitative research in information systems
MIS Quarterly
Introduction: what does groupware mean for the organizations hosting it?
Groupware and teamwork
Supporting Cooperation through Customisation: The Tviews Approach
Computer Supported Cooperative Work
Web-based development of complex information products
Communications of the ACM
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
ML-DEWS: Modeling Language to Support Dynamic Evolution within Workflow Systems
Computer Supported Cooperative Work
Understanding Computers and Cognition: A New Foundation for Design
Understanding Computers and Cognition: A New Foundation for Design
Conventions and Commitments in Distributed CSCW Groups
Computer Supported Cooperative Work
A Coordination Language For Building CollaborativeApplications
Computer Supported Cooperative Work
A Tale of Two Toolkits: Relating Infrastructure andUse in Flexible CSCW Toolkits
Computer Supported Cooperative Work
Design of Extensible Component-Based Groupware
Computer Supported Cooperative Work
Users as Composers: Parts and Features as a Basis for Tailorability in CSCW Systems
Computer Supported Cooperative Work
Introduction to Special Issue on Evolving Use of Groupware
Computer Supported Cooperative Work
Organizing and the Process of Sensemaking
Organization Science
Appropriation of a MMS-based comic creator: from system functionalities to resources for action
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Cross-participants: fostering design-use mediation in an open source software community
Proceedings of the 14th European conference on Cognitive ergonomics: invent! explore!
International Journal of Human-Computer Studies
Steps toward a typology for health informatics
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Improvisation during implementation of health information systems: a theoretical perspective
Proceedings of the 6th International Conference on Advances in Mobile Computing and Multimedia
Mobile media in the social fabric of a kindergarten
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Studying appropriation of everyday technologies: a cognitive approach
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Supporting agile modeling through experimentation in an integrated urban simulation framework
Proceedings of the 11th Annual International Digital Government Research Conference on Public Administration Online: Challenges and Opportunities
People frames: the social construction of information systems
Proceedings of the 4th Symposium on Computer Human Interaction for the Management of Information Technology
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Understanding how people in organizations appropriate and adapt groupware technologies to local contexts of use is a key issue for CSCW research, since it is critical to the success of these technologies. In this paper, we argue that the appropriation and adaptation of groupware and other types of advanced CSCW technologies is basically a problem of sensemaking. We analyze how a group of "technology-use mediators" (Orlikowski et脗 al. Org. Sci. (1995) 6(4), 423) in a large, multinational company adapted a groupware technology (a "virtual workspace") to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate earlier research on technology-use mediation, which suggests that such mediators can exert considerable influence on how a particular technology will be established and used in an organization. However, we also find that the process of technology-use mediation is much more complex and indeterminate than prior research suggests. The reason being, we argue, that new, advanced CSCW technologies, such as "virtual workspaces" and other groupware applications, challenge the mediators' and users' sensemaking, because the technologies are equivocal and, therefore, open to many possible and plausible interpretations.