Management information systems: conceptual foundations, structure, and development (2nd ed.)
Management information systems: conceptual foundations, structure, and development (2nd ed.)
Managing organizational innovation: the evolution from word processing to office information systems
Managing organizational innovation: the evolution from word processing to office information systems
Computer-based systems for cooperative work and group decision making
ACM Computing Surveys (CSUR)
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
An ethnographic study of distributed problem solving in spreadsheet development
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Learning from user experience with groupware
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Why CSCW applications fail: problems in the adoption of interdependent work tools
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
Interactive Systems: Bridging the Gaps Between Developers and Users
Computer - Special issue on instruction sequencing
Supporting the information technology champion
MIS Quarterly - Special issue on the strategic use of information systems
There's no place like home: continuing design in use
Design at work
Experiments with Oval: a radically tailorable tool for cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
From implementation to design: tailoring and the emergence of systematization in CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Computer Systems Development: History Organization and Implementation
Computer Systems Development: History Organization and Implementation
From implementation to design: tailoring and the emergence of systematization in CSCW
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Answer Garden 2: merging organizational memory with collaborative help
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
The social-technical design circle
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Supporting social awareness @ work design and experience
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Supporting the writing of reports in a hierarchical organization
WACC '99 Proceedings of the international joint conference on Work activities coordination and collaboration
Coordinating technical support platforms
Communications of the ACM
Participatory Design at a Radio Station
Computer Supported Cooperative Work
Tailoring Groupware: The Cooperative HypermediaApproach
Computer Supported Cooperative Work
Collaborative Support for Informal Information in Collective Memory Systems
Information Systems Frontiers
Ethnography, Evaluation, and Design as Integrated Strategies: A Case Study from WES
ECDL '01 Proceedings of the 5th European Conference on Research and Advanced Technology for Digital Libraries
Context-Aware Computing: A Test Case
UbiComp '02 Proceedings of the 4th international conference on Ubiquitous Computing
Implementation of collaborative technologies as a learning process
Critical reflections on information systems
Implementing collaboration technologies in industry
Beyond relative advantage: factors in end-user uptake of computer supported cooperative work
Advanced topics in end user computing
Advanced topics in end user computing
"...real, concrete facts about what works...": integrating evaluation and design through patterns
GROUP '05 Proceedings of the 2005 international ACM SIGGROUP conference on Supporting group work
Sensemaking in Technology-Use Mediation: Adapting Groupware Technology in Organizations
Computer Supported Cooperative Work
What are workplace studies for?
ECSCW'95 Proceedings of the fourth conference on European Conference on Computer-Supported Cooperative Work
The social construction and visualisation of a new Norwegian offshore installation
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
Designing for cooperation at a radio station
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
A Longitudinal Field Study of Training Practices in a Collaborative Application Environment
Journal of Management Information Systems
Prototyping praxis: constructing computer systems and building belief
Human-Computer Interaction
Users' ongoing work on managing computational artifacts
CHI '09 Extended Abstracts on Human Factors in Computing Systems
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
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This study found that the use of a computer conferencing system in an R&D lab was significantly shaped by a set of intervening actors—mediators—who actively guided and manipulated the technology and its use over time. These mediators adapted the technology to its initial context and shaped user interaction with it; over time, they continued to modify the technology and influence use patterns to respond to changing circumstances. We argue that well-managed mediation may be a useful mechanism for shaping technologies to evolving contexts of use, and that it extends our understanding of the powerful role that intervenors can play in helping CSCW applications succeed.