Information retrieval
Information retrieval
The user-centered iterative design of collaborative writing software
CHI '93 Proceedings of the INTERACT '93 and CHI '93 Conference on Human Factors in Computing Systems
Helping CSCW applications succeed: the role of mediators in the context of use
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Computer support for distributed collaborative writing: defining parameters of interaction
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Augmenting the organizational memory: a field study of answer garden
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Automatic text decomposition using text segments and text themes
Proceedings of the the seventh ACM conference on Hypertext
Freeflow: mediating between representation and action in workflow systems
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Collaborative Writing Is Hard to Support: A Field Study of Collaborative Writing
Computer Supported Cooperative Work
Using Internet technology within the organization: a structurational analysis of intranets
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Internal information brokering and patterns of usage on corporate intranets
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Understanding the role of documents in a hierarchical flow of work
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
A web based enterprise workflow system
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
Enhancing workflows by web technology
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
What the query told the link: the integration of hypertext and information retrieval
HYPERTEXT '97 Proceedings of the eighth ACM conference on Hypertext
TextTiling: segmenting text into multi-paragraph subtopic passages
Computational Linguistics
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In many hierarchical companies, reports from several independent groups must be merged to form a single, company-wide report. This paper describes a process and system for creating and structuring such reports and for propagating contributions up the organization. The system has been in regular use, in-house, by about 30 users for over a year to create monthly status reports. Our experiences indicate that it is possible to change a monthly reporting practice so that the system is easy to use, improves the quality of the written report, fosters collaboration across projects and creates a corporate memory for the company. These results were achieved as a consequence of our design effort to directly support the hierarchical and collaborative process of creating and assembling the report within the organization. User feedback has led to many improvements in the usability and functionality of the system. Further enhancements using information retrieval and text summarization techniques are in progress.