Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Groupware: some issues and experiences
Communications of the ACM
Communications of the ACM - Special issue on computer graphics: state of the arts
CSCW: four characters in search of a context
Studies in computer supported cooperative work
Computer-supported cooperative work: a book of readings
Computer-supported cooperative work: a book of readings
Double-level languages and co-operative working
AI & Society
Soft systems methodology in action
Soft systems methodology in action
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Helping CSCW applications succeed: the role of mediators in the context of use
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Acceptance of groupware: the relationships among use, satisfaction, and outcomes
Journal of Organizational Computing and Electronic Commerce
Groupware implementation: reinvention in the sociotechnical frame
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Basic support for cooperative work on the World Wide Web
International Journal of Human-Computer Studies - Special issue: innovative applications of the World Wide Web
Evolving the notes: organizational change around groupware technology
Groupware and teamwork
Proceedings of the Sixth European conference on Computer supported cooperative work
Readings in GroupWare and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration
Readings in GroupWare and Computer-Supported Cooperative Work: Assisting Human-Human Collaboration
Implementation: The Key to Successful Information Systems
Implementation: The Key to Successful Information Systems
HICSS '96 Proceedings of the 29th Hawaii International Conference on System Sciences Volume 3: Collaboration Systems and Technology
Explaining IT Implementation Through Group Learning
Information Resources Management Journal
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Nowadays, more and more information and communication technologies (ICT) gain the characteristics of groupware as they strive to support different aspects of collaborative work. These types of ICT become progressively intertwined in the infrastructures of companies and therefore their implementation deserves as much attention as their design and development. However the literature keeps on providing examples of failures of groupware projects. In this paper we propose a novel theoretical perspective to understand implementation of such technologies based on learning theories. A technology implementation process is regarded as a learning process. The model describes two levels of the implementation process: the user level (individuals and groups) and the organisational level. At the group level it is based on five steps of collaborative learning within a group of users. At the organisational level it is related to the learning climate. By means of the longitudinal case study we have operationalized the constructs from the model towards concrete user-group and managerial activities that advance implementation of groupware. The discussion leads us to conjecture that a better organisational learning climate could promote successful implementation of groupware through group learning. Ultimately the insights derived from the model should lead to the tangible ways to foster the learning climate.