Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Computer-supported cooperative work: a book of readings
Computer-supported cooperative work: a book of readings
Groupware implementation: reinvention in the sociotechnical frame
CSCW '96 Proceedings of the 1996 ACM conference on Computer supported cooperative work
Groupware and teamwork: invisible aid or technical hindrance?
Groupware and teamwork: invisible aid or technical hindrance?
Designing for the dynamics of cooperative work activities
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Proceedings of the Sixth European conference on Computer supported cooperative work
Implementation of collaborative technologies as a learning process
Critical reflections on information systems
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Implementation of an information technology IT system in an organization takes a certain amount of time. System usage becomes stable when users have appropriated the system and new work practices have been established. We propose a concept of group learning as a framework to highlight relevant aspects of such a process. A longitudinal case study with two opposite research results has provided a preliminary validation of the proposed model. A human resource information system HRIS was introduced in a hospital in two different settings. With one user group it was successfully implemented, and it failed in the other group. Analysis of the qualitative data shows a marked difference in the group learning processes between the two groups, which significantly contribute to the differences in success. These results confirm our assumption about the importance of learning processes in groupware implementation.