A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
Unifying the fragmented models of information systems implementation
Critical issues in information systems research
The importance of learning style in end-user training
MIS Quarterly
Examining workgroup influence on technology usage: a community of practice perspective
SIGCPR '00 Proceedings of the 2000 ACM SIGCPR conference on Computer personnel research
Implementation of collaborative technologies as a learning process
Critical reflections on information systems
A framework for research into business-IT alignment: a cognitive emphasis
Business strategies for information technology management
Factors that contribute to management support system success: An analysis of field studies
Decision Support Systems
A Bayesian belief network for IT implementation decision support
Decision Support Systems
Journal of Management Information Systems
Improving enterprise system support-a case-based approach
Advanced Engineering Informatics
The impact of user constructs on e-learning effectiveness using the repertory grid
CATE '07 Proceedings of the 10th IASTED International Conference on Computers and Advanced Technology in Education
Information Resources Management Journal
Explaining IT Implementation Through Group Learning
Information Resources Management Journal
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Organizations have come to rely on technological innovation as a central component of their competitive strategy. While new technologies hold tremendous promise for enhancing organizations' efficiency and effectiveness, much of this potential is never realized. One study of 2000 U.S. companies found that 40% had not achieved the intended benefits from implementing an office technology. Significantly, less than 10% of these implementation failures appeared to stem from technical problems; most occurred for human and organizational reasons, such as poor technology management, including users' misunderstanding of the meaning and/or uses of the technology.Griffith and Northcraft previously proposed a model of cognitive determinants of technology implementation success. That model emphasizes that differences in cognitions (e.g., thoughts, perceptions, and constructed understandings) among users, designers, and implementers are critical determinants of implementation success. Prior researchers have provided broader models of implementation the Griffith and Northcraft (1993) model focuses on the problematic human and organizational components of technology implementation success.This research note explores the major mechanisms within the Griffith and Northcraft cognitive model. This model offers a fine-grained view of how user and implementer understandings influence implementation success. While broader implementation models suggest structural and process strategies for increasing the likelihood of implementation success, this model describes user and implementer understanding, and can be used to design appropriate implementation strategies.