Computer-based systems for cooperative work and group decision making
ACM Computing Surveys (CSUR)
The importance of learning style in end-user training
MIS Quarterly
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Groupware and social dynamics: eight challenges for developers
Communications of the ACM
Helping CSCW applications succeed: the role of mediators in the context of use
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
What do groups need? A proposed set of generic groupware requirements
ACM Transactions on Computer-Human Interaction (TOCHI)
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
End-user training and learning
Communications of the ACM
The assessment of end-user training needs
Communications of the ACM
Social influence and end-user training
Communications of the ACM
Rethinking end-user training strategy: applying a hierarchical knowledge-level model
Journal of End User Computing - Special issue on end user computing: clarity, change, choice
Groupware comes to the Internet: charting a new world
ACM SIGMIS Database
Organizational Routines as a Source of Continuous Change
Organization Science
Assessing User Competence: Conceptualization and Measurement
Information Systems Research
Lessons from the early adopters of web groupware
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
Journal of Management Information Systems
Lotus notes® and collaboration: plus ça change...
Journal of Management Information Systems - Special issue: Information technology and its organizational impact
End-user training methods: what we know, need to know
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Implementation costs of IS-enabled organizational change
Information and Organization
Training as regulation and development: An exploration of the needs of enterprise systems users
Information and Management
Postimplementation Knowledge Transfers to Users and Information Technology Professionals
Journal of Management Information Systems
A Meta-Theory for Understanding Information Systems Within Sociotechnical Systems
Journal of Management Information Systems
Learning processes in user training: the case for hermeneutics
Proceedings of the 2010 Special Interest Group on Management Information System's 48th annual conference on Computer personnel research on Computer personnel research
End-user training methods: what we know, need to know
ACM SIGMIS Database
Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase
International Journal of Information Systems in the Service Sector
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Researchers have emphasized that existing training strategies must be modified in order to adequately prepare users to employ collaborative applications. We utilize findings from the vast amount of training research conducted thus far and point to some problems that might occur when existing strategies are applied to train users of collaborative applications. We test our ideas by conducting a longitudinal field study of a collaborative work flow application. As proposed in a recent knowledge-level framework, our findings indicate that training programs must not solely focus on developing users' system proficiency skills but must also educate users about the business processes that the collaborative application will support. This additional knowledge will enable users to deal with technology-induced changes in the business processes due to the deployment of the collaborative application. Furthermore, we find that training programs should sensitize users to the interdependencies that exist among their tasks and make them aware of the collective consequences of their individual actions. We also found that users have to engage in collective problem solving efforts and continuously learn new knowledge during the process of appropriation of the collaborative application. We propose a training framework that integrates these ideas to prepare users to make effective use of collaborative applications. The proposed framework calls for trainers to be continuously engaged with users and help refine their knowledge during the process of appropriation. We suggest that theoretical foundations rooted in collective learning be adopted to guide training research in collaborative applications.