User participation in system development revisited
Information and Management
Putting the enterprise into the enterprise system
Harvard Business Review
Issues and opinion on structural equation modeling
MIS Quarterly
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
Enhancing functionality in an enterprise software package
Information and Management
IT capabilities: theoretical perspectives and empirical operationalization
ICIS '99 Proceedings of the 20th international conference on Information Systems
Emergent maintenance of ERP: new roles and relationships
Journal of Software Maintenance: Research and Practice - Large packaged application software maintenance
ERP software implementation: an integrative framework
European Journal of Information Systems - Special issue on information systems evaluationpast, present and future
Enterprise integration with ERP and EAI
Communications of the ACM
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
Information and Management
ERP II: best practices for successfully implementing an ERP upgrade
Communications of the ACM - Self managed systems
European Journal of Information Systems - Special section: PACIS 2004
A Longitudinal Field Study of Training Practices in a Collaborative Application Environment
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Examining the critical success factors in the adoption of enterprise resource planning
Computers in Industry
The implementation factors that influence the ERP (enterprise resource planning) benefits
Decision Support Systems
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study
Journal of Management Information Systems
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
Going beyond 'misfit' as a reason for ERP package customisation
Computers in Industry - Special issue: Current trends in ERP implementations and utilisation
Strategic alignment of ERP implementation stages: An empirical investigation
Information and Management
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Enterprise Resource Planning ERP systems, such as SAP, feature a rich set of integrated business applications. However, to maximize the long term benefits from ERP implementations, organizations need to careful manage the post-implementation phase and focus on supporting end users to achieve better fit between their business processes and the ERP system features. This study develops a research model based on the resource-based view RBV of the firm and finds support for a positive and complementary relationship between continuous training resources, functional fit capability and business process success. An increase in continuous training resources increases the functional fit capability for the organization and is seen to improve business process success. The results support the need to focus on continuous end user training throughout the post implementation phase as a key contributor to ERP systems success for any organization.