Sustaining IT advantage: the role of structural differences
MIS Quarterly - Special issue on the strategic use of information systems
Shaping the future: business design through information technology
Shaping the future: business design through information technology
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
Electronic commerce: a manager's guide
Electronic commerce: a manager's guide
Information distortion in a supply chain: the bullwhip effect
Management Science - Special issue on frontier research in manufacturing and logistics
The emerging role of electronic marketplaces on the Internet
Communications of the ACM
Leveraging the new infrastructure: how market leaders capitalize on information technology
Leveraging the new infrastructure: how market leaders capitalize on information technology
Decision support for managing organizational design dynamics
Decision Support Systems
Information rules: a strategic guide to the network economy
Information rules: a strategic guide to the network economy
Rethinking the value of IT, again
Communications of the ACM - How the virtual inspires the real
Understanding the Digital Economy: Data. Tools, and Research
Understanding the Digital Economy: Data. Tools, and Research
Information Systems Research
The Impact of E-Commerce Announcements on the Market Value of Firms
Information Systems Research
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
European Journal of Information Systems - Managing e-business transformation
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Information technology and internal firm organization: an exploratory analysis
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Electronic commerce: structures and issues
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
Impacts of the electronic marketplace on transaction cost and market structure
International Journal of Electronic Commerce - Special section: Diversity in electronic commerce research
Business use of the internet: an analytical framework and exploratory case study
International Journal of Electronic Commerce
Information systems orientation and business use of the internet: an empirical study
International Journal of Electronic Commerce - Special issue: Electronic intermediaries and networks in business-to-business electronic commerce
Journal of Management Information Systems
Economics and Electronic Commerce: Survey and Directions for Research
International Journal of Electronic Commerce
The Search for Strategic Advantage from the World Wide Web
International Journal of Electronic Commerce
Limits to Value in Electronic Commerce-Related IT Investments
Journal of Management Information Systems
IS-enabled performance improvement at the individual level: evidence of complementarity
Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
An examination of the trade-off between internal and external IT capabilities
The Journal of Strategic Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Information Technology as an Enabler of Growth in Firms: An Empirical Assessment
Journal of Management Information Systems
Information Technology Investment Strategies Under Declining Technology Cost
Journal of Management Information Systems
Analyzing Complementarities Using Software Stacks for Software Industry Acquisitions
Journal of Management Information Systems
Information Processing Design Choices, Strategy, and Risk Management Performance
Journal of Management Information Systems
Determinants of E-Business Use in U.S. Firms
International Journal of Electronic Commerce
Why build a customer relationship management capability?
The Journal of Strategic Information Systems
Evaluating Internet technologies business effectiveness
Telematics and Informatics
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
The Impact of Capabilities and Prior Investments on Online Channel Commitment and Performance
Journal of Management Information Systems
Information and Management
Journal of Management Information Systems
Empirical analysis of risk-taking behavior in IT platform migration decisions
Computers in Human Behavior
Differential Effects of the Two Types of Information Systems: A Hospital-Based Study
Journal of Management Information Systems
A model of Service-Oriented Architecture and firm/network performance
International Journal of Information Technology and Management
Applying experimental online auctions in marketing research for multi-channel firms
Expert Systems with Applications: An International Journal
An investigation on institutionalization of websites of firms
ACM SIGMIS Database
Impacts of internal and interorganizational information systems on the outsourcing of manufacturing
The Journal of Strategic Information Systems
Does IT outsourcing deliver economic value to firms?
The Journal of Strategic Information Systems
An empirical study of IT as a factor of production: The case of Net-enabled IT assets
Information Systems Frontiers
The impact of e-business on the demand-driven management: an empirical study in China
International Journal of Networking and Virtual Organisations
An empirical investigation of integration in healthcare alliance networks
Decision Support Systems
Determining Optimal CRM Implementation Strategies
Information Systems Research
Pricing e-service quality risk in financial services
Electronic Commerce Research and Applications
Internet Technologies, ECRM Capabilities, and Performance Benefits for SMEs: An Exploratory Study
International Journal of Electronic Commerce
The Power of Patterns and Pattern Recognition When Developing Information-Based Strategy
Journal of Management Information Systems
Path Dependence of Dynamic Information Technology Capability: An Empirical Investigation
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
International Journal of Networking and Virtual Organisations
Electronic Commerce Research and Applications
Application of BP neural network in evaluating e-business performance for service industry
International Journal of Networking and Virtual Organisations
Analyzing e-business value creation from a resource-based perspective
International Journal of Information Management: The Journal for Information Professionals
International Journal of Networking and Virtual Organisations
Innovation Managed and IT Infrastructure Capability
International Journal of Strategic Information Technology and Applications
Journal of Global Information Management
Relevance of Information Systems Strategic Planning Practices in E-Business Contexts
Journal of Electronic Commerce in Organizations
Barriers to Electronic Commerce Adoption Among Small Businesses in Iran
Journal of Electronic Commerce in Organizations
Inter-Organizational IT Capability in China: An Empirical Analysis of Dimensions and Influences
Journal of Electronic Commerce in Organizations
Path Dependence of Dynamic Information Technology Capability: An Empirical Investigation
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
The effect of synergy enhancement on information technology portfolio selection
Information Technology and Management
Enhancing Functional Fit with Continuous Training During the ERP Post-Implementation Phase
International Journal of Information Systems in the Service Sector
Green practices-IS alignment and environmental performance: The mediating effects of coordination
Information Systems Frontiers
Integrating ERP and e-business: Resource complementarity in business value creation
Decision Support Systems
Developing Organizational Agility through IT and Supply Chain Capability
Journal of Global Information Management
Hi-index | 0.00 |
This study seeks to assess the business value of e-commerce capability and information technology (IT) infrastructure in the context of electronic business at the firm level. Grounded in the IT business-value literature and enhanced by the resource-based theory of the firm, we developed a research framework in which both the main effects and the interaction effects of e-commerce and IT on firm performance were tested. Within this theoretical framework, we formulated several hypotheses. We then developed a multidimensional e-commerce capability construct, and after establishing its validity and reliability, tested the hypotheses with empirical data from 114 companies in the retail industry. Controlling for variations of firm size and subindustry effects, our empirical analysis found a strong positive interaction effect between IT infrastructure and e-commerce capability. This suggests that their complementarity positively contributes to firm performance in terms of sales per employee, inventory turnover, and cost reduction. The results are consistent with the resource-based theory, and provide empirical evidence to the complementary synergy between front-end e-commerce capability and back-end IT infrastructure. Combined together, they become more effective in producing business value. Yet the value of this synergy has not been recognized in the IT payoff literature. The "productivity paradox" observed in various studies has been attributed to variation in methods and measures, yet we offer an additional explanation: ignoring complementarities in business value measurement implies that the impact of IT was seriously underestimated. Our results emphasized the integration of resources as a feasible path to e-commerce value--companies need to enhance the integration between front-end e-commerce capability and back-end IT infrastructure in order to reap the benefits of e-commerce investments.