Strategic factor markets: expectations, luck, and business strategy
Management Science
A transaction cost approach to outsourcing behavior: some empirical evidence
Information and Management
Employment outsourcing in information systems
Communications of the ACM
A field study of scale economies in software maintenance
Management Science - Special issue: Frontier research on information systems and economics
Profitability and Marketability of the Top 55 U.S. Commercial Banks
Management Science - Special issue on the performance of financial Institutions
Information and Management
Information and Management
European Journal of Information Systems
How Corporations E-Source: From Business Technology Projects to Value Networks
Information Systems Frontiers
Complementary Investment in Change Management and IT Investment Payoff
Information Systems Frontiers
Determinants of ASP choice: an integrated perspective
European Journal of Information Systems
IT Outsourcing Strategies: Universalistic, Contingency, and Configurational Explanations of Success
Information Systems Research
Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool
Information Systems Frontiers
Using the DEA methodology to rank software technical efficiency
Communications of the ACM - Interaction design and children
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
Information technology productivity: in search of a definite observation
Information and Management
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Information technology value through different normative lenses
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Journal of Management Information Systems
Journal of Management Information Systems
An empirical investigation of net-enabled business value
MIS Quarterly
Information Technology Outsourcing in Australia
Information Resources Management Journal
Experience-based learning of Japanese IT professionals: A qualitative research
The Journal of Strategic Information Systems
Impacts of internal and interorganizational information systems on the outsourcing of manufacturing
The Journal of Strategic Information Systems
The strategic value of IT insourcing: An IT-enabled business process perspective
The Journal of Strategic Information Systems
Proceedings of the 2010 conference on Bridging the Socio-technical Gap in Decision Support Systems: Challenges for the Next Decade
Firm-level benefits of IT-enabled resources: A conceptual extension and an empirical assessment
The Journal of Strategic Information Systems
Journal of Management Information Systems
Information and Management
Determinant of Intention to Use Search Engine Advertising: A Conceptual Model
International Journal of Enterprise Information Systems
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The business case for hiring external IT consultants is compelling. Consultants can represent a rich source of valuable, short-term capabilities. From a resource-based perspective, however, the fungible nature of these capabilities argues against their long-term strategic value. Furthermore, IT consultants may be at odds with existing internal capabilities. Institutional theory suggests that external consultants may not share the same norms and beliefs held by the internal staff and consequently their efforts in achieving organizational goals may be diluted or compromised. This paper explores the tension between internal and external IT capabilities on the realization of enhanced IT productivity. Drawing on telephone survey data on the adoption of Internet business solutions, the results of the study show that firms see tangible benefits from using external IT consultants, but these benefits are moderated by the level of existing internal IT capabilities.