Measuring Information Technology's Indirect Impact on Firm Performance
Information Technology and Management
An examination of the trade-off between internal and external IT capabilities
The Journal of Strategic Information Systems
Modeling the efficiency of top Arab banks: A DEA-neural network approach
Expert Systems with Applications: An International Journal
Efficiency persistence of bank and thrift CEOs using data envelopment analysis
Computers and Operations Research
Efficiency measures of PCB manufacturing firms using relational two-stage data envelopment analysis
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Capability and efficiency of intellectual capital: The case of fabless companies in Taiwan
Expert Systems with Applications: An International Journal
Efficiency measurement for network systems: IT impact on firm performance
Decision Support Systems
An ideal-seeking fuzzy data envelopment analysis framework
Applied Soft Computing
Some alternative DEA models for two-stage process
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Efficiencies of two-stage systems with fuzzy data
Fuzzy Sets and Systems
Efficiency decomposition approach: A cross-country airline analysis
Expert Systems with Applications: An International Journal
An interactive benchmark model ranking performers - Application to financial holding companies
Mathematical and Computer Modelling: An International Journal
A bargaining game model for efficiency decomposition in the centralized model of two-stage systems
Computers and Industrial Engineering
Expert Systems with Applications: An International Journal
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Utilizing recent developments in data envelopment analysis (DEA), this paper examines the performance of the top 55 U.S. commercial banks via a two-stage production process that separates profitability and marketability. Substantial performance inefficiency is uncovered in both dimensions. Relatively large banks exhibit better performance on profitability, whereas smaller banks tend to perform better with respect to marketability. New contextdependent performance measures are defined for profitability and marketability which employ a DEA stratification model and a DEA attractiveness measure. When combined with the original DEA measure, the context-dependent performance measure better characterizes the profitability and marketability of 55 U.S. commercial banks. The new approach identifies areas for improved bank performance over the two-stage production process. The effect of acquisition on efficiency and attractiveness is also examined.