Efficiency measurement for network systems: IT impact on firm performance

Authors:
Chiang Kao;Shiuh-Nan Hwang
Affiliations:
Department of Industrial and Information Management, National Cheng Kung University, Tainan, Taiwan, Republic of China;Graduate School of Management, Ming Chuan University, Taipei, Taiwan, Republic of China
Venue:
Decision Support Systems
Year:
2010

Citing 20
Cited 11

Financial impact of information processing

Journal of Management Information Systems
An evaluative framework for research on the performance effects of information technology investment

ICIS '89 Proceedings of the tenth international conference on Information Systems
Strategic investment in information technology: an empirical study

Information Age
Measuring gains in operational efficiency from information technology: a study of the Positran deployment at Hardee's Inc.

Journal of Management Information Systems
Recent applications of economic theory in Information Technology research

Decision Support Systems
Paradox lost? Firm-level evidence on the returns to information systems spending

Management Science
Beyond the productivity paradox

Communications of the ACM
Profitability and Marketability of the Top 55 U.S. Commercial Banks

Management Science - Special issue on the performance of financial Institutions
Data Envelopment Analysis: Theory, Methodology and Application

Data Envelopment Analysis: Theory, Methodology and Application
Agent-based merchandise management in business-to-business electronic commerce

Decision Support Systems
Technical efficiency-based selection of learning cases to improve forecasting accuracy of neural networks under monotonicity assumption

Decision Support Systems
Measuring Information Technology's Indirect Impact on Firm Performance

Information Technology and Management
Assessing the contribution of knowledge to business performance: the KP3 methodology

Decision Support Systems - Special issue: Knowledge management technique
Network DEA: efficiency analysis of organizations with complex internal structure

Computers and Operations Research
Measuring DEA efficiency in internet companies

Decision Support Systems
A satisficing game theory approach for group evaluation of production units

Decision Support Systems
Profile distance method: a multi-attribute decision making approach for information system investments

Decision Support Systems
Efficiency evaluation of data warehouse operations

Decision Support Systems
Evaluation of information technology investment: a data envelopment analysis approach

Computers and Operations Research
Efficiency measures for multiplant firms

Operations Research Letters

Failure mode and effects analysis by data envelopment analysis

Decision Support Systems
Scale and cost efficiency analysis of networks of processes

Expert Systems with Applications: An International Journal
Efficiencies of two-stage systems with fuzzy data

Fuzzy Sets and Systems
Optimal input/output reduction in production processes

Decision Support Systems
An artificial neural network-based DSS to prioritise information technology and its complementary investments in industrial firms

International Journal of Business Information Systems
Efficiency of parallel production systems with fuzzy data

Fuzzy Sets and Systems
Evaluating decision-making performance in a grid-computing environment using DEA

Expert Systems with Applications: An International Journal
Measuring the relative efficiency of IC design firms using the directional distance function and a meta-frontier approach

Decision Support Systems
Undesirable factors in integer-valued DEA: Evaluating the operational efficiencies of city bus systems considering safety records

Decision Support Systems
A use of DEA-DA to measure importance of R&D expenditure in Japanese information technology industry

Decision Support Systems
Computing fuzzy process efficiency in parallel systems

Fuzzy Optimization and Decision Making

Quantified Score

Hi-index	0.00

Visualization

Abstract

A recent development in DEA (data envelopment analysis) examines the internal structure of a system so that more information regarding sources that cause inefficiency can be obtained. This paper discusses a network DEA model which distributes the system inefficiency to its component processes. The model is applied to assess the impact of information technology (IT) on firm performance in a banking industry. The results show that the impact of IT on firm performance operates indirectly through fund collection. The impact increases when the IT budget is shared with the profit generation process.