Proceedings of the 2006 ACM SIGMIS CPR conference on computer personnel research: Forty four years of computer personnel research: achievements, challenges & the future
Information systems outsourcing: a literature analysis
Information and Management
The qualitative interview in IS research: Examining the craft
Information and Organization
Proceedings of the 2007 ACM SIGMIS CPR conference on Computer personnel research: The global information technology workforce
An examination of the trade-off between internal and external IT capabilities
The Journal of Strategic Information Systems
Information Systems Research
Information and Software Technology
An integrative model of trust on IT outsourcing: Examining a bilateral perspective
Information Systems Frontiers
An IT outsourcing governance model for mobile learning and organisation
International Journal of Mobile Learning and Organisation
Materiality and change: Challenges to building better theory about technology and organizing
Information and Organization
Enterprise mobility and support outsourcing: A research model and initial findings
Information-Knowledge-Systems Management - Enterprise Mobility: Applications, Technologes and Strategies
The Journal of Strategic Information Systems
Journal of Management Information Systems
Proceedings of the 2009 international workshop on Intercultural collaboration
A review of the IT outsourcing literature: Insights for practice
The Journal of Strategic Information Systems
An Empirical Analysis of Contract Structures in IT Outsourcing
Information Systems Research
Contractual Provisions to Mitigate Holdup: Evidence from Information Technology Outsourcing
Information Systems Research
Design and Analysis of Contracts for Software Outsourcing
Information Systems Research
The strategic value of IT insourcing: An IT-enabled business process perspective
The Journal of Strategic Information Systems
Information and Management
The Journal of Strategic Information Systems
Bodyshopping versus offshoring among Indian software and information technology firms
Information Technology and Management
Effects of initial and ongoing trust in IT outsourcing: A bilateral perspective
Information and Management
Journal of Management Information Systems
The Journal of Strategic Information Systems
Determinants of relationship quality for IS/IT outsourcing success in public sector
Information Systems Frontiers
Information and Management
Client-Vendor Relationships in Offshore Applications Development: An Evolutionary Framework
Information Resources Management Journal
Information Resources Management Journal
Understanding User Dissatisfaction: Exploring the Role of Fairness in IT-Enabled Change
Journal of Organizational and End User Computing
Hybrid Relational-Contractual Governance for Business Process Outsourcing
Journal of Management Information Systems
Contract Performance in Offshore Systems Development: Role of Control Mechanisms
Journal of Management Information Systems
Journal of Global Information Management
Journal of Global Information Management
Toward an understanding of the nature and conceptualization of outsourcing success
Information and Management
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Information technology (IT) outsourcing success requires careful management of customer-supplier relationships. However, there are few published studies on the ongoing relationships, and most of these adopt a customer perspective, de-emphasizing suppliers. In this study, we look at both customer and supplier perspectives, by means of the psychological contract of customer and supplier project managers. We apply the concept of psychological contract to perceived mutual obligations, and to how such fulfillment of obligations can predict success. Our research questions are (1) What are the critical customer-supplier obligations in an IT outsourcing relationship? and (2) What is the impact of fulfilling these obligations on success?We use a sequential, qualitative-quantitative approach to develop and test our model. In the qualitative study, we probe the nature of customer-supplier obligations using in-depth interviews. Content analysis of interview transcripts show that both customers and suppliers identify six obligations that are critical to success. Customers perceive supplier obligations to be accurate project scoping, clear authority structures, taking charge, effective human capital management, effective knowledge transfer, and effective interorganizational teams. Suppliers perceive customer obligations as clear specifications, prompt payment, close project monitoring, dedicated project staffing, knowledge sharing, and project ownership. In the second quantitative study, we assess the impact of fulfilling these obligations on success through a field study of 370 managers. Results show that fulfilled obligations predict success over and above the effects of contract type, duration, and size.