Determinants of ASP choice: an integrated perspective
European Journal of Information Systems
A theory of application service provider (ASP) use from a client perspective
Information and Management
IT Outsourcing Success: A Psychological Contract Perspective
Information Systems Research
Market reactions to E-business outsourcing announcements: an event study
Information and Management
Outsourcing non-core assets and competences of a firm using analytic hierarchy process
Computers and Operations Research
Computers and Operations Research
Journal of Management Information Systems
A review of the IT outsourcing literature: Insights for practice
The Journal of Strategic Information Systems
An exploratory study into factors of service quality for application service providers
Information and Management
Organizational information systems competences in small and medium-sized enterprises
Information and Management
Fuzzy heterogeneous multiattribute decision making method for outsourcing provider selection
Expert Systems with Applications: An International Journal
Intelligent Decision Technologies - IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach
Hi-index | 0.00 |
Outsourcing is important in highly diversified business environments, but while there have been many studies on outsourcing, none have explicitly tackled the problem of how SMEs should assess and select their outsourcer. Numerous benefits might be gained if SMEs could utilize evaluation models to help select their IT/IS outsourcer effectively. Prejudices arising from selection through impartial analysis could be avoided and a more accurate and an objective decision could be made. We investigated the selection process of an enterprise needing an IT/IS outsourcing provider in Taiwan. Our recommended process quantitatively sorts the criteria using the AHP. An evaluation model was developed based on the needs of the SME who should use it to obtain a better outsourcing provider resulting from improved information vital to maintain outsourcing efficiency. Use of our model should reduce costs and potential risks in adopting new IT/IS applications and promote an objective standard with which to evaluate IT/IS outsourcing providers.