Group decision support with the analytic hierarchy process
Decision Support Systems
Electronic Commerce Research
A theory of application service provider (ASP) use from a client perspective
Information and Management
Selecting knowledge management strategies by using the analytic network process
Expert Systems with Applications: An International Journal
Computers and Operations Research
The analytic network process for partner selection criteria in strategic alliances
Expert Systems with Applications: An International Journal
An integrated fuzzy approach for provider evaluation and selection in third-party logistics
Expert Systems with Applications: An International Journal
A hybrid approach to concept selection through fuzzy analytic network process
Computers and Industrial Engineering
An integrated fuzzy model for supplier management: A case study of ISP selection and evaluation
Expert Systems with Applications: An International Journal
Applying the analytic network process to disclose knowledge assets value creation dynamics
Expert Systems with Applications: An International Journal
Robotics and Computer-Integrated Manufacturing
Developing a hybrid multi-criteria model for selection of outsourcing providers
Expert Systems with Applications: An International Journal
Information and Management
Performance comparison based on customer relationship management using analytic network process
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Environmental Modelling & Software
Expert Systems with Applications: An International Journal
Selection of technology acquisition mode using the analytic network process
Mathematical and Computer Modelling: An International Journal
Information and Management
Information Systems Outsourcing by Large American Industrial Firms: Choices and Impacts
Information Resources Management Journal
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E-procurement is used by companies as a tool to reduce procurement costs, bring transparency into the purchasing process, and reduce the procurement cycle time. The specialized expertise involved in building such systems and its associated costs have compelled some companies to hire third-party e-procurement service providers. Selecting the right service provider is a tricky task for two reasons: First, the company must be aware of the factors that need to be considered when comparing alternative providers. Second, the executives of the company must have a tool in place to compare the alternative providers in the most unbiased manner possible. In this paper we identify a set of selection criteria and subcriteria based on an extensive literature survey and discussions with procurement executives in an organization. From these criteria, we then propose a two-stage selection process that consists of an initial screening of the providers and a final analytic network process-based selection with group decision making. Finally, the proposed framework is applied to a real-life case to study the individual bias involved in the selection process and to study the sensitivity of the final selection process.